The Rum Company
Consumer
"Always great service"
Always great service. Order arrives very quickly, comms v good. Can’t fault it.
Samantha Tuckett
"Strange subscription model, currently in a month long wait from payment to receiving first box. "
Got an email requesting a review before I've even received my subscription order...
Ordered on the 1st of the month and won't get my first order until around the 7th of the following month which is very bizarre
Spoke to somebody on live chat that explained that to me as it's unclear. Suggested that they'd be improving their system in the future... but launched the subscription model without being able to ship them out when initially ordered? Makes no sense.
My husband wants to try different rums so I've continued with the order and now I'm in the month long wait from paying for the subscriptions first month to actually receiving it... if I hadn't contacted them and changed the date of payment then I'd be making another payment before I received the first box!
The product may well be worth the wait but in my opinion, if it wasn't for my husband wanting to try different rums and the limited amount of legitimate alcohol subscriptions available, I wouldn't have paid up front for something that I wouldn't get for a month. I'd expect the payment to be taken on despatch or for the order to be shipped shortly after paying and then reoccurring on the same day each month.
We shall see how it goes!...
But leaving a review for people of the future that are also feeling a bit confused about the subscription model!
Gordon
"Great selection of flavoured rums"
Great selection of flavoured rums with tasting notes and other information, neatly displayed in a good quality box. The whole gift was presented well. Arrived on time and well packaged. Altogether a good purchase and I'm very happy with the product and its' contents.
chris watford
"easy to order"
easy to order, quick delivery and well packaged
Christopher Payne
"good price"
good price, like the light hearted descriptions of the rums and fast delivery
David Richards
"Quality rums plus valued information…"
Quality rums plus valued information that comes with the bottles, and such a great selection of spiced rum .
SUSAN TAYLOR
"Great sulphite free selection "
Great sulphite free selection . Very helpful information when you have allergies. Easy ordering. Next day delivery option. Great service for presents! Impressive!
Patrick Sly
"They make it so easy to order the rum…"
They make it so easy to order the rum you want
Shazza
"Great service and quality product."
Great service and quality product.
Jo Philpott
"Norfolk Rum, no better Rum"
Always a joy to see the Norfolk Rum stand at the local farmer's markets. My husband is a whiskey drinker and myself a gin lady but the dark spice rum is our go to Friday night drink. It's the best on the market, we even gifted to friends in the USA recently. I also very much enjoy the honey and vanilla rum, whilst my husband enjoys the Navy strength.
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