"Stay away from this host, If you don't want to wait 5 days for Customer Support."

The site is filled with dead links, and they don't even have a contact Phone Number, They have only been running for 1 year. They simply resell servers from a company called [External Link], they say, the website feels rushed, unprofessional and their live support is down. Buying directly from [External Link] is a-lot cheaper.

"DEDICATED SUPPORT

Our Expert team of highly trained Support Technicians are on standby 24/7/365 to ensure that if you have any type of problem, we are here to resolve it with minimal downtime. From server downtime to in-game griefers - If you need help, then we are here for you! "

When in reality their support team is only up like 9 hours per day, and god help you if it's friday, Your ticket won't even be read until the following monday.
Not impressed.

"Pretty much amazing."

I'm very impressed with how Astral Game Servers has handled the running of my minecraft server thus far. Their technicians are prompt with responding to e-mails with even the dumbest of my questions. I fully appreciate their commitment to my entertainment, and will recommend them to anyone wishing to have a server hosted in the future.

"Quality hosting"

Super fast service on support trickets. God servers and fair prices. 5 stars no less

"As of now, service has been fluid and concise."

Now granted I've only been using Astral Game Servers for a week or so, but my experience so far has been great. I've rented a server from them for a multiplayer Feed The Beast modded Minecraft experience for my friends and I. Initially it was the prices that brought me to them, seeing that they are roughly $5/mo cheaper than most others for the same resources. The server so far handles the mod pack just fine, which is good, because it can be hard to handle.
I would be very likely to refer others to their servers.

"New to the server scene"

Astral Games was very patient, I had my server up in less than 24Hrs. The CEO himself even helps with support. Very cheap prices and reliable up time.

"Good service delivery though support could be faster"

I'm a fairy new customer coming from a particularly bad experience both service and support wise with <external link removed>. I ordered a dedicated server from you because I felt your website was efficient, well laid out and in depth. I must bring up though that though installation was fairly fast (roughly 36 hours) by comparison to other companies, by comparison <external link removed> had a 1-2week wait. I was also informed that it would be up to 24 hours. In fairness to yourself I do understand that inconveniences can happen which prolong the setup time, but perhaps a notification to those waiting that its going to be a little longer could be an idea moving forward.

Support wise, I have found those spoken to, to be extremely helpful, knowledgable and generally a pleasure to talk to. I'm a massive fan of the personal way they talk to me, especially as I was spoken to like an idiot at <external link removed>, which I found extremely offensive, I may not know a large amount of ssh, and server side issues, but I am a more than competent programmer in c, c++, java, HTML and have full understanding of binary. irrelevant I know, but being spoken to as if I won't understand any computer based language is not good when you don't know the background of those your speaking to. So keep up the way your support team speak to people!!!

Despite this however, I have felt on a few occasions that I have needed to wait an excess amount of time for answers to my questions. Though the answers are good, this can be irritating in certain situations where I don't have a solution and am being forced to have a lot of downtime as a result. So perhaps a faster response system could be implemented.

Service wise, I have been very impressed, I believe the physical server has had 100% uptime thus far, and I have not experienced any in game lag except through my own or members own connections. Issues which were major problems at <external link removed> and the main reason for my leaving them.

Finally, my one little problem is that a lot of your weblinks do not work, mainly in the knowledgebase areas, I found a way around this and visit the parent companies website, but bear in mind this may deter your potential customers (and given the good service Im getting, I wouldn't want that)

All in all, my improvements are simply: fix the weblinks, and faster support, other than that keep up the good work!!!

"Quick, friendly at an unreasonably low cost"

I actually almost feel bad I'm paying so little for my own small server and access to really friendly technical support. My server hasn't been down, I really have nothing to complain about.

Definitely a big thumbs up to the Astral Game Servers guys from me.

"convenient yet a bit glitchy"

i love how easy it is to run the server, and the prices are really good too, but i experience a lot of bugs with the server, it kicks us off for no reason, and today, it started making it where we couldn't open chests or the screens for machines. if you guys could just work on the technical side a bit more, you guys would be gold

"Very good."

Trustworthy and truthful, and the staff is always ready to give help. Amazing host and have no lag or bad shit going on with the hardware. 100% uptime.

"ModPacks"

it world be nice if like you select your mod and then in the jar have a like drop down arrow so you can easily pick which version of the mod pack you want. other than that love the service I get and would recommend it to a friend