"Quick and friendly support staff, very attentive"

After reading reviews and trying out a few services I decided to go with Astral Game Servers, I liked their website content and thought the pricing plans were reasonable.

"Amazing service, amazing price, and amazing performance."

I have the 716MB package for Minecraft and it works perfectly. I just came from a host that charges 7.50/month for only 512MB of RAM with 12 slots. The package and the service exceed far beyond the other service. The Support Staff here are amazingly quick and accurate with their responses. Not long ago, I wanted the Big Dig Modpack installed for my server, and I got it changed in 2 days I believe, and all I had to do was upload the zip file. I love this host and I don't think I could find a better one :)

"Excellent customer service and product, BUT.........."

Pros:

Responsive, knowledgeable and accurate pre-sales. I asked specific, pointed questions in chat before I made my purchase, and to my pleasant surprise, was given accurate, honest answers instead of the usual "tell them what they want to hear to get the sale" fiction. Very refreshing.

Incredible, personal, responsive customer service. I wanted a particular "production" mod pack that was not on their drop-down list on the server manager, and within the hour of making the request to have it added, it was there and running.

Extremely intuitive management interface, including full FTP support for managing custom config files. Self explanatory, no need to add to this statement.

Reliability and suitability of the product. A heavily modded minecraft pak is a server hardware nightmare. The FTB Ultimate pack, with its 80 some-odd mods ( and growing ) is the current mainstream epitome of a stress test. I have put this server through its paces in earnest by having people generating new terrain like it is going out of style while others simultaneously create new ages and transit between worlds, with few large forest fires tossed in for good measure. It is only through concentrated, concerted effort that we are able to negatively affect the server. Most outstanding.


Cons:

The "ticketing" system is obviously a work in progress. I look forward to the refinements and smoothing out of the communications flow. The opening and response are fine, but the ongoing needs some shining up, as others have indicated.

My only other complaint is actually the biggest one, simply from a pet peeve perspective. I've not experienced this many 404 errors from a professional corp in my life. Seriously, get your links sorted. Have your web dev and QA team test the links from an "outside" perspective. Remember, just because a link works internally for you doesn't mean it will work for the outside world. Wink wink, nudge nudge, say no more.

Synopsis and thumbnail version:

Wicked good servers and responsive folks at TS, a bit weak on the presentation, but getting better. Solidly recommended service.

NOTE:

I didn't mention anything about the price. It is so STUPID low that it doesn't need discussion.....Stevie Wonder can see this is a good deal, even in a dark basement with a blindfold on.

"Quality Service at a Very Inexpensive price."

I really enjoy these guys at Astral. They have provided excellent service and support as I stumbled my way through setting up my server on their system. The have been friendly and very quick to respond to my needs. The server itself is fast, and much better than trying to run it on my home network.

I would gladly suggest Astral Game Servers for anyone's Minecraft Server needs.

"Fantastic"

Its great, I love the ability to manage my server on the fly from any device, and when I had a issue come up the support team got back to me faster than I expected and resolved the issue the first time.
I would, and have recommended this company to anyone looking for a reliable affordable game host

"Reliable, affordable and a breeze to set up and use."

Great service. If you want a fast, reliable and affordable server to call your own you can't go wrong with an Astral game server. Customer service is quick and efficient. I had a problem, caused by myself, and it was fixed within a day. I would highly recommend purchasing a server.

"Great Service and Servers Just 1 tip"

You guys are really good and are running this company great!.I am very happy that i choose Astral to host our server.1 thing that is not bad but it is slightly annoying is how i need to submit a ticket every time i reply, My YouTube network (machinima) get you to submit a ticket and then communicate in the email until everything is resolved.This would make a lot easier however its not an urgent matter.Other than that its been great!!!!

"Great"

Great customer support and easy setup.

"Rockin' host!"

I purchased a server to run Tekkit. I have no complaints whatsoever. Setting up didn't take long, the service has been smooth and the staff have been very helpful and friendly. Also it's brilliant value. I'll happily recommend this service to anyone.

"Not happy - my server is still offline and no one is available to help me"

I am very disappointed in the user experience for setting up my Minecraft server. The instructions on how to do it are too vague. My server is still offline, and I have not been able to find any information about how to bring it online. In addition, the support help have not been available since early Friday. I left messages in the "support window" but have not been contacted back. It is now Monday and my server is still not online.