"Amazing, first class, highly recommend."

Honeys Real Dog Food.....what can I say except they are amazing! They offer great quality, free range, organic, wild, ethical meals and don't advertise - they are found by word of mouth which is a huge testimony to them in itself. Honey's keep the prices reasonable considering the quality of the meats. The customer service (even if your are not a customer!) excels on every level. I can not rate them highly enough and thoroughly recommend.My dog loves their food 🐾

"Best Dog Food Company In The World Ever"

I have been using Honeys raw food since we switched our 7year old and 4mth old puppy to it around 5 months ago. A lot has happened since, in terms of the health of our dear puppy Stumpy who was diagnosed with Spinal Arracnoid Diverticulum and has undergone major spinal surgery.
Quite apart from the fabulous quality food Honeys provide, reliably and on time, their customer support is outstanding (big thanks to Emma Tilstone). Their concern for Stumpy and their continual support has raised my spirits during such a distressing time. The good luck card and the get well treats sent as a post op present for Stumpy were greatly appreciated.
I simply can't praise this company more and if I could give them 10 stars I would!

"Amazing product, ethos and service!"

We love Honey's and most importantly so does our dog Brae. The ethos behind the company is amazing and the service is second to none. The things that's really blown us away is the free healthcare advice. Brae has had a few health issues and the vet nurses have spent time talking to us free of charge to work out what was best for his diet. They even recommended we take a 3 month break from Honey's - not many companies would do that. (You don't have to be a customer to get free help either!) I'm pleased to say Brae's back eating their fabulous raw complete now and enjoying every mouthful. Thanks team Honey's for all your help! Laura & Brae, North Yorkshire

"Wonderful helpful ethical company."

I am a long term customer of Honeys and have always found the staff more than helpful and willing to go out of their way to support our needs, such as suggesting changes to our order as our dog has become older. The food is ethically sourced which is so important, and always delivered on time. Our vet said our elderly German Shepherd was in remarkably good health for his age, and whatever we were doing, we should continue. I was particularly impressed when they advised me we were giving our dog too much food for his age and weight and we should cut back. The vet concurred. Clearly, they have the welfare of the animals at heart and are not just in it for the money, otherwise they would not have suggested this. Finally the 'Alternative dog' magazine they produce is full of very useful information and always makes us laugh with its funny jokes and depictions of dogs commenting on humans.

"What's not to like?"

I have been a raw feeder for around 50 years and must have tried virtually every brand but nothing compares to Honey's. I love the fact that it is all ethically sourced and you only have to look at it to see (and smell) the superior quality. I also love the variety - most companies seem to include chicken and/or green tripe in every recipe so to be able to feed a different meat every day is wonderful - and no smelly green tripe! Love that they don't charge extra for packaging the food in smaller amounts too as every other company does. So useful when you have a small breed and it is also very useful to have a lean range. Best of all, my dogs are in better condition than ever including my lively 15 year old. Customer service is excellent with a really interesting newsletter thrown in and no annoying emails about special offers. I've no plans to ever change from this company's food.

"Refusing to acknowledge an error from CEO"

This further review is in relation to our very disappointing experience after being loyal Honeys customers for around 6 years, of Jonathan Self, the founder of Honeys, response to our completely legitimate complaint about them charging the wrong card and then blaming us for it.

We did not and never have shouted at any Honey’s staff, this is a complete lie and we are disappointed than Jonathan needs to stoop as low as lying. What actually happened was that one of his staff, Helen, said it was our responsibility to check if they had charged the correct card or not.

Clearly it is the responsibility of any competent company to check that they are operating under the terms that they have agreed with their clients. In this case, the previous staff member we spoke to (literally an hour or so earlier on the same day) read us the notes that THEY had made from the previous order, which categorically stated which card we had advised them to use, (she read us the correct last 4 digits) -which was different from the one charged.

Therefore my husband reminded Helen politely of this admission on Honey’s part and stated to her that clearly it was not our responsibility to check their conduct when they had been clearly been instructed to do something and didn’t follow these clear instructions.

When you get your car serviced, if the bolts on your brake callipers are loose you wouldn’t expect the garage to tell you that you should have checked them before driving would you?

This isn’t the first time this has happened. On a previous occasion a few years ago when we moved house, we wrote clearly in an email which address to deliver to, Honeys delivered to our old address and again at first tried to blame us for it, and then asked us ‘could we go and pick it up’ - had it been close, we wouldn’t have minded, it was over 2 hrs drive away so we said sorry no - yet they still expected us to do this, this shows their attitude to them making errors - the customer, not them, needs to pick up the slack. Clearly, we are all human, we all make errors. In that case it was in writing, (they had to acknowledge which address we had asked them to deliver to in the email our new, not old one and only then did they agree with us) - in this case it was instructions given over the phone, hence why they seem to be not admitting their error; either way, this isn’t the first time this has happened. We still stayed loyal to them for quite a few years after that.

It appears that Helen did not like my husband explaining to her that it wasn’t our fault, nor was it incumbent upon us to check that they charged the right card, in fact the fault was wholly theirs, as evidenced by their own notes on their own order that they read back to us verbatim! This appears to have then morphed into us ‘shouting’ which was not the case at all. Simply stating ones point of view clearly, that is different to what the staff member either believes or is instructed to say, is perfectly reasonable and it’s disappointing to find that the founder of Honeys disagrees with this.

Jonathan, you say above you ‘make an immediate refund’ if you charge the wrong card. You have, to date, not offered this and it has not been received. My bank too when I called them to explain the situation stated that they too, were most puzzled that you had not offered us this. This item remains outstanding. We await your refund Jonathan.

It IS illegal to charge a card without permission. Clearly honest mistakes are not illegal, but when notes have been taken and confirmed and then read back when the 2nd occasion was about to result in the same error, it becomes less than a mistake and more deliberate incompetence, or worse.

Also, you took it upon yourself to save the card I used once just before our wedding. I did not ask you to do this. You did not ask me whether I wanted you to do this. Yet you did it anyway, and had you not done this, (which we suggest, asking, should be the default, given the current Data Protection and GDPR legislation rules in this country) you would never have had the option to charge the card I only wanted to use once. This is another glaring error that your company should look into to prevent it happening again for any other customers.

"Great service"

I’ve now placed two orders with Honey’s. The service has been great. My pup loves the food.
I have spoken to a Jackie a few times and she has been so helpful.
So far I’ve nothing but good things to say about Honey’s.
As long as my pup keeps wolfing the food down, I will continue to give my custom.

"Fantastic!"

I don’t post reviews very often, but this is a wonderful company and I love everything about it. The food is excellent, with impeccable delivery and customer service. Honey’s offers a really personable approach and so I feel like I am giving my dog exactly the food that he needs. I love the packaging which is very well thought out to take as less space as possible, and it’s so easy now to prepare the meals for my dog. The most important thing, my dog is feeling fantastic, he has more energy, his fur is shinier and looks healthier overall. Plus, he just loves the food! I have recommended this company to other friends who have dogs!

"What a wonderful family run company"

What a wonderful family run company, such friendly and knowledgeable staff who genuinely want what's best for each and every customer - Human and Canine! After getting in touch it's been a great process from start to finish and our Lurcher Roo is loving her new raw diet rather than accepting her old dried kibble. Understanding the benefits of the diet and seeing the difference in her appetite already is great, we've already noticed she has more energy and her coat is lovely. Thank you Honeys for the wonderful customer service, amazing products and all your patience and samples you sent out to get Roo on the road to a happy eater! Highly recommend you simply get in touch and see what Honeys can do for you and your dog!

"I can’t express how wonderful Honey’s…"

I can’t express how wonderful Honey’s Real Dog Food have been in their support, quality and service for the past 12 years, during which my amazing dog Sydney has benefited from their raw food.
Sydney still finishes every meal within a few minutes and, being a labradoodle, wolfs down the treats that I buy with her food.
Sydney is nearly 15 now and, following advice from Honeys, her diet is leaner as she slows down to enjoy her dotage.
Honeys offer unlimited free advice for dog owners considering going raw and I back this up by saying - “stop feeding your dog kibble and let it eat naturally”!