"Professional and rapid service"

I ordered a sofa from Zoco homes a week or so ago. It was delivered to my home today. The whole service was clear and professional and I’m now stretched out enjoying the comfort of my purchase! 🥰

"Don't purchase from Zoco if you live in the UK"

I purchased 6 plates from Zoco to the UK - they all arrived smashed and I was charged a £70 customs fee on top of the payment I had made for the items and postage. They were all smashed because they were placed loosely in a massive box with one sheet of bubble wrap around each plate. They arrived as rubble.
Zoco agreed promptly to replace all 6 and sent them out, a little better wrapped this time with some more bubble wrap and a bit of polystyrene on top but 2 of the 6 were still smashed when they arrived. This is not because of handling during shipping, it's because Zoco placed ceramics in a box with plenty of space to rattle around rather than securing them or placing them in a smaller box and sent them off across the world. I had to pay another customs fee of £70.
I asked them if I could return the 4 plates as I wanted a set of 6 - I was ignored. I asked them to send out 2 more but with a guarantee to cover customs fees if more were incurred - they declined. I asked for a refund of the 2 plates and one of the two customs fees that I had been charged - they declined.
They are now refunding 2 of the 6 plates. I will have paid €276 for 4 plates. I cannot afford this and the plates are certainly not worth it!!
I really think an €85 refund for the second customs fee would have been appropriate as it was Zoco's inadequate packaging that led to my needing a second overseas delivery/customs fee when it should have arrived perfectly the first time, and would have with another company.
The staff were very responsive but useless in their responses, ignoring most of what I said and responding with their protocols rather than on a case by case basis.

"Extremely attentive and super fast"

From the moment I reached out to Zoco Home, customer service was super. They responded to my questions very quickly and made sure that I had everything I needed to make the right decision regarding my purchasing a sofa. Fantastic experience :)

"Amazing customer experience with Noe"

Amazing customer experience! Noe was fantastic in resolving my problem. Strongly recommended!

"Best customer experience I had in a…"

Best customer experience I had in a long time. The very beautiful items were shipped quickly. Unfortunately one item got damaged and without any complication customer support helped me very quickly and was very friedly. They then shipped a new item. I am more than happy

"I ordered a Binga wall basket of a…Bait and Switch"

I ordered a Binga wall basket of a certain pattern as advertised and sent a completely different pattern . i contacted the company and they just said all baskets are handmade.I sent a photo of the one ordered and the one I was sent. The women just said they are all individual, guessing not the pictures you order from .Bait and Switch.

"A Store with Wow Factor Furnishings & Staff!"

From the second I walked into this gorgeous furniture store, I was not only surrounded by beautiful home furnishings and accessories, but also the most lovely staff. They made my whole experience so immensely enjoyable. They gave me time, ideas without being pushy and most of all they listened to what I was looking for before they advised.. that’s so important!
I now of course want to transform my home and restyle it with all their beautiful products! Even down to the salt on my dining table! Their Tomato, Parmesan and Basil salt is now a staple in my pantry! Thank you Zoco Home, Prudence and her team.. I’ll be back!!!

"Furniture heaven "

We first visited their shop in Mijas a few years ago and were thrilled when we found out they opened a new store in Puerto Banus. We ordered a lot of things for our new home that will be ready in a few months and delivery timing was perfect, sales staff could not have been more helpful and made our shopping experience easy and stress free.
They even have a coffee shop selling beautiful cakes and delicious food!
We can’t wait to go back to get the finishing touches. Ladies if you’re shopping with a man this shop is perfect (they have wine & beer)

"Coffee table arrivée aujourd'hui !!!"

Coffee table arrivée aujourd'hui !!!! Très belle table en Suar ,exactement ce que je voulais !!!!!!Très bien emballé avec soin ,livraison depuis l'Espagne rapide avec un suivi de la livraison..Je commanderai à nouveau sur le site ZOCO HOME..Service client réactif, très gentil,à l'écoute...je recommande😉❣️

"Zoco Home are extremely efficient"

Zoco Home are extremely efficient - we ordered lots of items at 4pm and get were all delivered in less than 24 hours. The furniture is high quality and service superb.