"I needed a way to get my laundry done…"

I needed a way to get my laundry done after a bad fall that had me confined to the house. I signed up for HappyNest with specific instructions on where to pick up my laundry. The 1st pickup was missed because the driver went to the bar/restaurant I live behind. A second pickup was scheduled and that driver got it right.
A few hours after the pick up I received a call from customer service saying that they were not going to do my laundry because of a sign above the bar door!! Which has absolutely nothing to do with me. I was told the manager was personally going to bring my laundry back the next morning. The rep that I spoke with said he was livid about it. After going back and forth my laundry was done and brought back the next day.
After speaking to a manager by the name of Matt, he said they would not do my clothes again. I was still receiving texts to schedule pickups so I scheduled for Monday January 13th, the laundry was not picked up I called and was told it was cancelled at 6:30 am that morning!! I didn't cancel it!! Set up another pickup for next day, no pickup. I tried to open the app on my phone and it would not open.
Called again, was told I'd get a call back after speaking with their manager..Guess who? Matt. Never got the call back.
Am I wrong to be upset about this???

"Pick up was good and drop off also 1st…"

Pick up was good and drop off also 1st time will use again!

"Very easy pick up and delivery"

Very easy pick up and delivery. Love that all is folded and smells so good. Will be using again.

"Very good "

Happy with the service

"Fresh cozy clean laundry feeling"

Fresh cozy clean laundry feeling. I feel like even snuggling my tshirts. I was using poplin and even gave them detergent and I never could get that feeling. I like that they provide the laundry soap.

"Wonderful service and the Team who…"

Wonderful service and the Team who makes your business dealing with our things is the very best
Thank you!!!

"The entire process was easy"

The entire process was easy. I have a few requests and they understood that all was folded properly and came back swiftly I recommend this company!

"Great delivery driver!"

Great delivery driver!

"Took too long."

Took too long.

"Love this service "

Very clean, beautifully folded and great service!