"Poor Customer Service... time to leave LabJack after 15 years!"

After learning that LabJack has decided to discontinue products that we had integrated into our platform many years ago, I contacted customer service to find out if we could obtain a quantity price discount due to the additional costs that we will now incur by having to build a new solution. Not only did LabJack customer support decline to provide any help or assistance, the response that I received was that we were "fortunate" that LabJack didn't raise their prices on the discontinued items by 40%!

After being a LabJack customer for almost 15 years, I am extremely disappointed in their lack of interest in supporting their long-term customers. It is time for us to search for other options.

"Outstanding Service!"

Their communication and service are outstanding. They have a quick turnaround time and are extremely professional. Great company to work with! I highly recommend them!

"I am using the U3"

I am using the U3; this is my first LabJack product. This is an excellent product; everything worked as advertised. The support is the best I have had from a company in a long time. I highly recommend this product to anyone, and working with LabJack has been a pleasure.

"Great support and sales team"

Great support and sales team. Shipped everything based on our agreed timeline. Followed up on delivery. Excellent versatility, and probably best value for money DAQ in the market!

"The support team at LabJack is always…"

The support team at LabJack is always quick to answer my questions and incredibly helpful! I highly recommend using LabJack products and using their support team to build your product.

"Doing their best! Thank You LabJack"

Just got an update that my product may or may not be delivered this week, or next week, but the shipment might be short..?

Update: LabJack was quick to reply. Supply chain issues continue to plague manufacturers and customers alike. Thank you for the update 👍

"First time Labjack user"

First time Labjack user. The first datalogging project involved using the SD card to log temperature/voltage data. At first documentation was a bit confusing regarding how to access the SD card. Customer support was able to get me the SD card utility to read out the logged data which was helpful.
The lua scripting language was easy to get voltage/temperature logging implemented.

Noticed that there is an intermittent "hardware" failure indicated when the unit is connected to Kipling. The docs indicated that there is an ADC test performed when the unit is powered up. It seems half the time this error is reported so not sure if this is a real problem or not. Will need to log some real data to see how the unit performs.

"Small Suggestion"

It would be useful if a "startup" instruction sheet were included with the I/O modules rather than having to go to the website.

"Excellent products and customer service"

We have been using LabJack products for over 3 years now at our hybrid rocket engine testing facility. We use the LabJack T7 which is a combination of powerful hardware and easy to use software that has become indispensable. The LabJack website has easy to follow guides and information on just about everything that we have wanted to do. Additionally, when that isn't enough, the LabJack support team is always helpful and quick to respond.

"Even makes rocket science easier!"

The University of Victoria Rocketry team currently uses a LabJack U6-Pro with LabVIEW for data collection on our hybrid rocket engine test stand. Reading pressure transducers, load cells, and thermocouples is dead simple with the integrated amplifiers on the U6 and the included software tools/libraries had us measuring in no time. The support team directed towards components that suited our needs and has continued to provide quick and knowledgeable feedback.