"Horrible experience"

Horrible experience. No customer support after receiving money. Waiting for fitup for the product delivered. Arrogant staff.

"where is my product I should LAUG do…"

where is my product I should LAUG do FIR TO POLISTATION AGAINST FRAUD ROYALOK

"Don't buy products from this company"

Don't buy products from this company. Neither the product quality is good, raked up price and not a matching value. The worst of all is the customer service, I do agree with everyone here not ethical and non-professionals.

NEVER BUY !

"No delivery after taking money"

I placed an online order for a Penang Malaysian Boss table 1.8M in Melamine on 5th June 2024, through Royaloak’s website (royaloakindia.com). I paid ₹24,000 on this order number 000098802. Based on the information from the website and conversation with the sales adviser they promised me that they will deliver the product by 26th June 2024. However, I haven't received the delivery yet.

When I contacted them they are unable to provide a delivery date or a proper reply so far, also refused to refund, its over 95 days. I will take them to court of law.
Please avoid this company, do not buy anything from their shops or online.

"Royaloak never again"

Royaloak: Never Again

I placed an online order for a 3-door Zara wardrobe on June 18, 2024, through Royaloak’s website (royaloakindia.com). The order number is 99969, and the total cost, including tax, was ₹11,500. According to the website, the product was supposed to be delivered within 10 days. However, the delivery did not occur as promised.

When I contacted Royaloak customer care at 917676367636, I was informed that the product would be delivered by July 3, 2024. But once again, they failed to deliver. I called customer care again, and this time they assured me the product would arrive by July 20, 2024. Unfortunately, they missed this deadline as well.

On July 20, 2024, after another call to customer care, I was told that the product was unavailable in their warehouse, and they had no idea when it would be back in stock. I requested a refund, but they refused.

Between July 20 and August 20, 2024, I called Royaloak customer care 10 to 15 times, requesting either the delivery of the product or a refund, but no resolution was provided.

For 65 days, Royaloak has been stringing me along, neither delivering the product nor refunding my money.

"I heard they are very unreliable and…"

I heard they are very unreliable and they don’t value customer service. So don’t buy from them

"They dont have after sale support."

Hello customers , Just read this before purchasing expensive products from this shop.

We made a purchase of a leatherette 5-seat recliner from this brand. Regrettably, after a mere 2 years of use, we encountered a significant issue with color fading. Upon requesting service, we were charged a visitation fee of 500 rupees, and a third-party service provider was dispatched for repairs. It is worth noting that we invested 1.5 lakh rupees in this product, only to receive a recommendation for local materials commonly found in products priced at 20-30k rupees in the market.

We strongly advise you to exercise caution when considering this brand for your future purchases, as it appears official repair support may not be available from the company.

"Zero reliability"

Zero reliability, zero service

"Poor service.. Fraud company"

I bought a dining table which is totally defective. When I raised an issue they sent me a replacement of table which is also defective after that they picked a product and promised to refund my amount within 10 days but more than 20 days are done still I didn't get my refund. They are not answering my calls and their all products are belonging from China not from Asian Malaysian wood which they commit on the store or website. The quality of their products is totally poor and defective.
So, please be aware of this kind of fraud brand.
I attached some screenshot also please check.

"Bad Quality Product, Bad Quality Service and Wrong Ethical Behaviour. Special mention to Praveen: 7411512493"

Venugopal B: Have faced similar issue
I purchased Rocking Chair from Banaswadi branch Royaloak Incorporation Pvt. Ltd.

1. Received Defective product ( Bad Quality Product)
2. No message to notify the complaint number nor the technician response were updated in the system (Bad Quality Service)
3. Issue with Ethical behaviour - Store manager promises to replace the product on time but not replaced within stipulated (Bad Ethical or behavioral issues) - Pradeep from the store who called me to have a word disconnected call during the discussion
I have a question, How Company can survive with bad Quality product, service and ethical behaviour

Venugopal B: Can you please consider these system gap within Royaloak Incorporation Pvt. Ltd. at the priority so that other customers do not face the same issue

Also there is no process to Refund as well. Why not when I am not happy with Royaloak Incorporation Pvt. Ltd. product ?

I will tag the suitable people whom I have interacted till now to take corrective actions

Note:
Bad reviews in Google as well

Trust me, I have experienced the same.

My Bad, I did not read the reviews before going to the store