"Highly recommended"

Was on the look out for a new bike and had settled on the Giant Defy Advanced Pro 1.

After a bit of a web search I came across H2 Gear who had the best deal I could find. Never having used them before a bit more research gave me the confidence to take the plunge.

I placed my order along with a request to set my bike up in a specific way. 2 days later my bike arrived in perfect condition and set up exactly as requested.

Price, service and delivery were all excellent.

"Fast delivery"

Fast delivery, no issues at all. Lovely jersey

"Two negatives"

Two negatives. Web said next day delivery but took from wednesday late afternoon when order was placed to the following Tuesday. I was expecting it on Friday. Zero instructions on assembling the bike.
Very freindly and helpful on all telephone calls but should empty web voice mail box

"Bought online and the service was …"

Bought online and the service was great. Answered questions before and during purchase by email quickly which was appreciated.

"Good price, limited customer service, no instructions"

Good price but limited customer service. My order was shipped fine but when arrived had some components missing, a mild scratch and an incorrectly setup front brake. Luckily I leave nearby to another Giant store so I was able to take it there to be fixed (for free) however I've not had a followup about the missing components and the damage. It's been over a week and although it's minor issues it is not ok that I've not had a reply or apology.
Plus the bike comes with no instructions or components list which lead to a lot of frustration for a new biker like myself.

"Good job!"

Good price, fast delivery and good product knowledge and support when needed...

"I saw a bike on the site - didn't actually exist"

I saw a bike on the site. Good price so ordered it and paid for it.

Then I get an email saying its not in stock.Several days later I get my money back. No alternative suggestions and no willingness to have any sort of conversation about it.

Not impressed by the company selling imaginary products

"Very pleased with my new bike"

Very pleased with my new bike, especially as it was delivered with all the tricky parts already assembled.

"Excellent bike at a good price"

Excellent bike at a good price. Service a little impersonal would be only gripe

"brilliant staff in store and online"

brilliant staff in store and online, great range of gear at competitive prices