"I bought a gorgeous dress from Ellie Belle"

I bought a D&G dress from Ellie Belle for a fall wedding, and it was a hit. The fabric had this lovely shimmer that looked amazing in evening lighting. Everyone asked where I got it!

"Product descriptions were clear"

Product descriptions were clear, which made choosing items online so much simpler and helped avoid any surprises.

"Durable and stylish"

My Dolce & Gabbana leather bag arrived quickly. No complaints. Very happy with my purchase. Plus, it’s stylish and roomy enough for everything I need.

"Where is my refund??"

Ordered a pair of boots 23rd Sept., but they were the wrong size. It cost £76 plus to return them and athough Ellie Belle received them on 10th October (UPS have a signed receipt) I have still not received my refund! I have had a couple of emails saying it is being actioned but still nothing. I'm still over £230 out of pocket. I have kept all copies of paperwork and emails to prove.

"resolved!"

ellie resolved my issue quickly!

"Terrible experience & Poor Customer Service "

I recently had a terrible experience with this company that I feel compelled to share. I ordered a pair of shoes, and when they arrived, I was shocked to find they were damaged—specifically, the stones were loose. I documented everything with photos and videos and communicated directly with the manager, Marcus, who assured me that the damaged fee would be waived.
So, imagine my frustration when I found out they still charged me a return fee despite the clear proof of the defect. It honestly makes no sense. How can a company claim to care about customer satisfaction yet stick you with a fee under such circumstances?
My dealings with the customer service team were equally disappointing. There was a noticeable lack of support or understanding of my situation, which added to my frustration. This has not only left me feeling unhappy but has really soured my perception of the brand as a whole.
I am seriously considering sharing my experience widely because I think it’s only fair for potential customers to understand what they might face. If you’re seeking decent service and quality control, I suggest you think twice before shopping here. Again, that’s not true there was definitely visible damage to the shoes you all are lairs which is why I will never shop here again.

"I never purchased anything "

I never purchased anything . Someone stole my information and used it at your store

"Exchange process was smooth"

I had to exchange for a different size, and the process was straightforward and fast. I’ll definitely shop here again.

"I bought designer sandals"

I bought designer sandals on Ellie Belle. They have the best customer service and they ship very fast. katy is the best. She took time to answer all my questions. And even followed up after my order was delivered.

"Fine jewelry"

Bought a pair of earrings. Love the quality, definitely feel like I got my money’s worth.