"Excellent service"

Excellent service
Clear and straight up
Charlie’s the man 👌

"Charlie sourced me a BMW 330i and I…"

Charlie sourced me a BMW 330i and I took delivery yesterday. 5 star for me.

"HORROR SHOW - AVOID!"

DO NOT TO BUY YOUR NEXT CAR HERE.

I bought a Range Rover Sport on PCP finance with PrestigeCarsGB. I went through the usual process of visiting the barn and test driving the car. Lauren in the sales team was helpful and at first I found organising things via Whatsapp/Instagram refreshing. However, I found it increasingly difficult to get hold of Lauren and that sometimes *part* of my question would be answered, but other parts would be conveniently ignored or missed. There were some questionable sales practices, such as Lauren encouraging me to specify the lowest mileage possible to the finance company to reduce my monthly payment (despite knowing I do more miles per year). They also advertise their finance rates at 7.9% which as of writing isn't attainable - the minimum Alphera rates are currently 10.9%.

When it came to delivery day of my car, I got a message from Lauren saying that the car had gone into "limp mode" and so they would take it to a "specialist" garage to be reviewed. This raised some red flags but they assured me it would be a land rover specialist and that they would look to resolve any issues. They came back to me later in the day to explain that the issue must have been caused from the car being stood for a long time without being driven and that it was fine to be delivered the next day. I reluctantly agreed to receive the car and it turned up at my house the next day.

For 7 days the car ran fine, but on the 8th day the engine warning light came on consistently. I left a message for Lauren asking for someone to call me ASAP so we could arrange next steps. At this point I was concerned that the limp mode may not have just been due to the car being stood and may be a more fundamental issue. After emailing/calling on the Monday morning at 9am, I eventually got a call from the "after sales" person Cathy at 4:30pm the next day. She explained that she'd been busy(!!). We arranged for the car to be booked in at a local garage of their choosing for diagnostics. I dropped the car off and within a few hours got a call from the garage saying they had found 6 pages of faults (38 in total) with the vehicle and it should not have been sold in this condition - they said I should take it back immediately - I was obviously distressed by this and spoke to Cathy soon after. She was annoyed the garage spoke to me first, presumably because she would have wanted the opportunity to soften the news, which I found to be another red flag. I told Cathy that my confidence in the car had been taken away, and that given I had owned it for two weeks; I wanted them to take it back. This was the beginning of what felt like a coordinated effort to time-waste, avoid or distract me from getting my wish.

- Cathy wanted to put the car into a main dealer - I spoke to my local Land rover dealership, they said it would be 2 months before they could look at it.
- Cathy said she couldn't authorise return of the car, only the MD (Tom) could, AND it had to be requested in writing, by email, which then had to be forwarded and reviewed by the MD - I never head back from him.
- The following excuses were used during my interactions with them
1. Cathy is driving so cannot speak to you
2. Cathy is at a funeral - no one else can speak to you
3. Cathy is on compassionate leave - this happened twice
4. Tom (MD) has just come back from annual leave, so he's busy
5. Tom isn't in the office, he'll be back in tomorrow at 10am
6. Tom has left the office for the day (4pm)
7. There's no one else in the office today (voices in the background - who's that? Oh, that's customers, oh and Lauren!)

In the end, I invoked the Consumer Rights Act, and formally rejected the car within 30 days of the purchase. I worked with CarFinance247, who did a great job in supporting the rejection.

The dealership have been as obstructive as they can be, still making excuses and dragging things out (like the return of my deposit, which I've just received today despite the car being physically returned to them two weeks ago).

They rarely answer their phones, their voicemail inbox is full. If you really have to deal with them, make sure you do it through finance. I wouldn't have gotten anything back had it not been for the finance arrangement.

"Amazing"

Amazing experience loved my e class coupe

"Cowboys"

Advertised a car as available. Paid £100 deposit online and requested a callback to arrange delivery. No call after 24 hours so phoned up only to be told it's not available but they'll source me a similar car.

After 2 days with no response I phoned up and told them not to bother and just refund the deposit. Was told it would be processed and back in my account within a few days.

Took 1 month of being ignored and fobbed off on the phone, WhatsApp and Facebook to finally get it back. Not a single apology.