"Poor response to customer queries"

Three attempts have been made now to contact this company to find out where my items are and no responses. I purchased through this website due to its four day turn around and me not being there. The items were delivered the next day I was contacted by DPD and advised someone would meet them to take the items in. They informed me they normally deliver at another location which is not my address. I tried to ring them back with no answer I have since tried to contact this company several times to no avail. Unacceptable.

"regarding the EcoFlow power hub unit I…"

regarding the EcoFlow power hub unit I purchased. Initially, the unit functioned well for about two weeks, after which the battery failed to charge, and the power hub ceased to work, even when connected to mains power.

Upon encountering these issues, I reached out to EcoFlow, the original equipment manufacturer, for support. Unfortunately, they were unwilling to assist. Consequently, I contacted Leisure Power the supplier who I purchased the unit through, but their phone support has been discontinued, and my attempts to communicate via email have been largely unacknowledged.

In a desperate effort to resolve this, I called the sales line at Leisure Power. Regrettably, the response was far from satisfactory. The representative was extremely rude, and I was abruptly hung up on several times. While there has been some email correspondence from Leisure Power, it has been a month without any effective resolution.

This situation is highly distressing, given the investment made in the EcoFlow unit and the expected level of customer service. I am now seeking immediate intervention to rectify this situation.

"DO NOT BUY FROM THIS SITE!!"

DO NOT BUY FROM THIS SITE!!
Leisure Power are uncontactable on their 0333 numbers or chatbot! I placed an order in good faith. It has been SIX days, still no battery! Not even had any tracking or shipping info!
Called their actal busines Battery Dynamics LTD, they refused to speak about my order!! They have taken my money and not delivered or communicated!!!
DO NOT BUY ANYTHING FROM THEM!!

"Delivered next day great price"

Delivered next day great price

"Totally inadequate packaging"

Totally inadequate packaging. Battery lost in transit and courier had to tape up the box.
Second delivery after complaint to company was still inadequate with DPD tape holding the box together.
Battery not the one ordered.
Long process for return of battery.
I will not use this company again.

"Excellent service and value"

Excellent service and value
More importantly it started my car!

"Batteries arrived very quickly"

Batteries arrived very quickly, without any issue. Will use Leisure Power again.

"batterys are great at a good price and…"

batterys are great at a good price and delivery guy was great too as a disabled person he placed the pacage in my front door

"Great service"

Speedy delivery , great quality battery was a perfect fit . Great value for money way cheaper than the manufacturer's one & higher power too.

"Excellent value for money"

Excellent value for money , plugs just as described , they fit and work perfectly and arrived quickly and on time .