"Clearly a Scam"

Bought a fly trap. It arrived and didn’t work. I reached out to customer service and all they did was send me a digital version of the manual that I already had. They made me send a video to “prove” it didn’t work. I did and now they won’t provide a replacement or refund unless I pay more. If I choose a replacement they want $12 in shipping cost when there’s no way it should be more than $4.99 for this trap. They won’t refund but they will take a 10% cut and give the rest in “store credit” so I can be disappointed again. Their customer service is some of the worst I’ve encountered. Either completely clueless or they don’t care.

"Item received was cracked and scratched…"

Item received was cracked and scratched and looked to have been used. Sent numerous emails (over and over) but when I responded to the emails they did absolutely nothing. The ship aid was even paid for and they did nothin even though pictures were sent the day it was delivered. NEVER AGAIN!

"I wish I could give it a minus zero…"

I wish I could give it a minus zero star. This is the worst company I've ever dealt with. Do not buy from them? They do not take returns. They just take your money and run. They're electronic back device was so abusive that my husband yelped out. He was in pain. There was no other levels that were lower. It was a lie. It didn't work and when it did work it hurt. This should be illigal.

"It did not keep the deer out of the garden"

After many attempts through email for a refund, because this product clearly does not keep the deer out of the garden. I was denied a refund of $86. I strongly urge do not purchase anything from Wrapango. Try this product instead Hoont cobra-jet animal repeller. It works!!!

I just received a response to my review from Wragangos. Let me summarize what the email said from their team, “there is nothing faulty with their device. Put it back in the garden for a few more weeks”. Seriously 😐

"Horrible"

Horrible, borderline criminal behavior. I purchased an item and it arrived several weeks later in a standard mail package/envelope. Non-see-through app of course open the package has anyone would do and the product was sitting in it no inside packaging then upon examination, the product was not at all what was ordered. We ordered a sweatshirt and this was a T-shirt, the screen print was done in error, so there is a faded drag across the image. I reached out to customer service for a refund or exchange, and they said because I “opened the package“ their policy is no returns. Now it is impossible to know something is defective , a cheap knock off, and not as describe without opening your mail.

Sharing this issue widely to include the Federal Trade Commission, National Attorney General and The Department of Consumer Affairs. I realize they are international, so I’m hoping wire fraud may stop them eventually.

"Bought their noisy animal repeller"

Bought their noisy animal repeller. Advertised it "emits a tone that only animals can hear". I tested it outside and my neighbor complained about the noise. I sent them a video of it and they refused to accept a refunded return saying it was "used" because I turned it on. Totally false advertising and HORRIBLE CUSTOMER SERVICE.

"BEWARE OF WRAPANGO !!!"

All 3 items were unsatisfactory! I lost $67 trusting Wrapango. EVERYONE please try not to order ANYTHING from the Internet. It’s a unsettling “Return/Refund process” battle. Wrapango is the WORST! You shop online, browsing their items, you buy and if you have an issue with the item, the RETURN POLICY Is designed to where you are not able to return anything. “EVERY” sold item has a non refundable clause. If you fight it, Wrapango will make you send picture after picture, statement after statement, hoping you will give up and take the loss. Future note to all of us is to check the return and refund policy before clicking the “PAY” button. BETTER YET, LET’S STOP SHOPPING ONLINE, STOP BUYING FROM FOREIGN or UNKNOWN SHOPS and stick with our REPUTABLE AND LOCAL STORES. The risks, inconvenience and headaches are not worth trying to save a buck or two. My personal experience has been too many disappointments and monetary losses. Whatever we need or are looking for, find it locally ( where you can go to the store or you know and trust the merchant ). Example: Amazon, Macy’s, Home Depot or any well known establishment would be okay, BUT unknown, unfamiliar or unheard of merchants online……stay away from. Especially if you are going to spend a lot of money. Don’t trust it, keep looking and shop locally. The 3 unsatisfactory items I bought from Wrapango were like a “cheap knockoff”. I could have bought better at a local Home Depot. I learned a $67 lesson. Customer Service isn’t what it used to be whether online or locally, however we have a better chance with the locals than online. Save money and stop losing! Shop smart, get rid of that virtual cart!

"Do not send money to this company!!"

If I could give this company 0 stars, I would. They are scam artists and should never be trusted. PLEASE do not order anything from this company. If anything is wrong, their broken English representatives will keep you on the phone asking ridiculous questions for an hour and then say that can't do anything to help you. My package arrived in a plain plastic bag with no business name on it. I opened it and inside was a mangled box with the product I ordered inside it. I contacted the company and after a very long runaround, I was told that because I opened the outer bag, they couldn't do anything for me. Are you serious???? The outer packaging didn't even have their company name on it. I had to open it to see what was inside it! The box inside was mangled! I simply wanted to return it and get a refund. I will make sure this story goes everywhere I can get it to travel so that no one else loses their money to a scamming company.

"Wrapango Deceptive Business Practice"

The online image of the Nirvana long sleeve shirt appeared to be the popular trending sweatshirt. However, it arrived as a cheap stretch polyester, long sleeve shirt.

I reached out to the Wrapango Customer Solutions Department and was instructed to forward “photos of the product packaging for recording purposes.”

As required, I forwarded two photos to Wrapango: One photo showed the Nirvana shirt in the resealable plastic sleeve, with the mailer envelope along its side. The second photo showed was the Nirvana shirt, with its resealable plastic sleeve and mailer envelope along its side.

I then received an email from Wrapango Customer Solutions advising of their return policy stating, “We cannot accept returns on used or opened items due to hygiene and health reasons.”

This shirt was NEVER USED or tried on. Without removing it from the resealable sleeve packaging, how would I have known it was the wrong item?

Nowhere in their return instructions did Wrapango indicate by slipping the shirt out of its resealable package would void their return policy.

This goes down as the worst customer service I have ever experienced and undoubtedly I’m not the only voice in my complaint. With the thousands of choices of gold-standard online consumer shopping sites, I strongly recommend to avoid this substandard online company as evidenced by their deceptive business practice.

I will be sharing this issue widely to include the Federal Trade Commission, National Attorney General and The Department of Consumer Affairs.

"Very disappointed"

What I was sent looked nothing like the picture. Sloppy, cheap and there should have been some print on one sleeve. First of all, it took forever. Second, trying to contact someone. Third, when I did, nothing is done. You keep getting a message that they have sent to Product Dept. for review. Today I’m told nothing can be done, but they are offering me a 20% coupon.