"Leanne Tapara will not respond to an active fire alarm and reports of a break in"

Do not use if you want your property manager to respond to reports that the property has been broken into and has an active fire alarm. Leanne Tapara will refuse to get out of bed - instead, Wellington Council and the police will break into your property to turn the alarm off after almost 5 hours.

Contacted at exactly 00:00 about an extremely loud fire alarm going off continously in a neighbouring property under their management. Explained to the operator that the fire brigade were at the property and they had just reported that while there didn't appear to be an active fire, there were signs of forced entry at a basement door. Fire brigade were not allowed to enter the property to disable the fire alarm and the property manager had to do so. The operator informed me that the duty manager, Leanne Tapara, had been informed and would be out soon.

The fire alarm continued non stop for over 3 hours before I called back at 03:12. I explained that I had called earlier and the fire alarm was still ringing non stop, I was immediately put on hold. When the operator came back I was informed that Leanne Tapara had told him that she was not going to bother to come out to inspect a property with an active fire alarm and reports of forced entry until the next day. I asked to be put through to her and the operator explained that Leanne Tapara had instructed him "not to call about the property again" (presumably, other people had been calling as the alarm could be heard from either end of the street). I found Leanne Tapara's work phone number listed on the Oxygen website and called her only to have every phone call ignored or sent to voice mail.

The alarm continued to blare non stop until 04:30 when the council and police forced entry to the building. I wouldn't trust such an irresponsible organisation to feed local pigeons let alone look after my property.

"Hawkes Bay Community Partnership"

I would like to thank the team @ Oxygen Hawkes Bay for their 'hands on' support and partnership! Thanks again to all those who helped make The Hawkes Bay Children's Extravaganza a raging success.

"My property manager is a excellent "

My property manager is a excellent . Most of the time she promptly reply my Queries.

my house is rental market nearly 3 months . I did not see any action except just except advertising

My monthly statements sometimes confusing and no proper explanation like recent one holding some funds

We have two rental properties. Monthly statement should be sent separately not in one PDF

"Good communication"

Good communication. Good at looking after both property owner and tenant.

"VERY GOOD SERVICES."

VERY GOOD SERVICES.

"Great seemless experience so far"

Great seemless experience so far. I have not had to be too involved, everything is taken care off.

"Wellington Oxygen were amazing"

Wellington Oxygen were amazing. When I wanted my property rented, Dyanna & Tracey came around the very next day to photograph the property and get it advertised. They were responsive and communicated well throughout the process, and found great tenants for the property in a week. I've been using Oxygen to manage my properties for about 6 years now and highly recommend them.

"Great Experience "

I really enjoyed my experience with Jan. She made it very easy for me as an owner to choose Oxygen. She gave me complete confidence that the best suited tenants would fill my home. They made sure I was comfortable with everything before moving forward in any stages.

"Friendly and helpful"

I am a returning customer, the team is always provide quick response and helpful feedback. Really helpful!!!

"The property manager Kristina Romijn…"

The property manager Kristina Romijn was an absolute pleasure to work with. Any needs were dealt with professionally and rapidly, nothing was too hard and I always felt that any needs would be dealt with all while maintaining a great relationship and fantastic attention to detail.