"Excellent service from Archie"

Excellent service from Archie, he was super informative and took care in his work. Thankyou for all your help

"The company went over and above with…"

The company went over and above with service.
was good to receive such a great service - I will happily recommend it to all

"Terrible communication"

The staff a working for this company don't appear to be able to communicate with one another. I was sent an invoice and payment reminder several times over for an incomplete job the engineer/manager assured us he would return to resolve. Anthony told us one of his junior staff had "made a school boy error" when he screwed our floor down into nothing and promised to fix it for us. We chose a slightly different solution; which needed some plyboard, rather than getting them to repeat the mistake and were told it would be around £80-100 more. The new invoice (with around an additional £85 on it) arrived on email entitled "amended invoice" which we were happy to pay except the manager Anthony demanded we pay both the previous and the updated invoices, almost double the cost?! Having explained everything over and over and shown him the email trail, he told us we had made a mistake and fought with us on the phone! Terrible communication, terrible customer care, they seem like a large company but they aren't big enough to cope with the workload and timescales were unacceptable.

"Brilliant family run company "

Fantastic service from quote through accepting quote to booking a date for installation of a heating system upgrade right to finishing the job. Very efficient and tidy, couldn't fault this company one bit.
Nick L

"Top plumbers "

Considerate and thorough.
Good communication.

"What can I say"

What can one say. Excellent service and customer relations. They ought to set up a school to teach other companies how to run a company. Great to see it.
Very satisfied.
AS.

"Professional company giving personal service."

Very good team who came and worked hard in hot weather in the summer. They did an excellent job changing our central heating and installing a new pressurised water system all completed within the specified time. Also great customer support with Hattie getting back to you very quickly to help you with any queries. All in all I would recommend them for your project.

"Great service and value"

Very friendly, reliable and professional service and I would recommend them 100%. Last boiler service, they identified a fault which a previous company failed to notice and this has now been fixed.

"Faultless workmanship..."

Recently had a boiler service and a radiator flipped (due to previous installer mounting it upside down). These guys are prompt, courteous and left everything tidy and clean. Highly recommend.

"Brilliant Service"

I have needed Smart Heating EA Norwich a few times for jobs big and small, prompt, efficient and friendly. I thoroughly recommend.