"Easy to apply"

They made it very easy to apply for PrePass. There was a little waiting time but easy to apply

"You’re doing Great job!"

You’re doing great so far keep it up and thanks for the support you always do.

"I think your billing set up is…"

I think your billing set up is terrible! I'm not sure why u can't set a standard, like $200, and when that amount is used, then u re-charge the account the $200. This keeps things simple and straightforward! This week, I had 2 charges, $111, and $348. I thought you were going to charge the card once per week? I'm confused!! IPASS had no problem doing this, I'm not sure why you can't do likewise?! I'd like a manager to call me with some answers, or perhaps I need to go back to I-pass!

"I have no problems"

I have no problems

"Thank you for green ways to prepas i so…"

Thank you for green ways to prepas i so like costemer thank you very much

"Customer Service"

Quick to resolve.

"Waste of time…"

I spent countless hours researching which provider I thought would be best for our company and made many phone calls asking lots of questions. I feel like someone there should have told me that your product wouldn’t work at the primary scale house we go through numerous times a day, especially since I specifically asked if it worked there. It took me calling the weigh station and asking their administrator why our equipment wasn’t working and was told you were supposed to be coming to remove your equipment as they had upgraded and no scale passes would work there anymore.

Update to review. Received a call from Penny at PrePass who was very apologetic and said that the error was theirs and we should have been told that they would not work in Florida at this time. Possibly they will work in the future when the state gets finished with their updates. I do know they work well in other states, but not FL or GA. She then issued a refund of the shipping charges I incurred for returning the equipment.

"Excellent service"

Excellent service

"Works very well"

Works very well

"Very good"

Very good customer service