"only receiving red lights at scales"

My service was interrupted due to nonpayment, which happened because when I signed up for prepass I gave the salesman my payment info and it never was added to my account. As a result I didnt make the monthly payment so my service was suspended. I promptly made a payment to restore services and I have only recieved red lights ever since. So I feel that my prepass service is a waste of time and money since I have to pull into the scales and stop anyway.

"Great to pass at weight stations…"

Great to pass at weight stations without wasting time.

"The best tool to use for drivers…"

The best tool to use for drivers operator, it help to owner time

"I like the system"

I like the system

"Great customer service"

Going over my account step by step and explaining all issues

"She was professional and I had really…"

She was professional and I had really good experience. Thank you

"When I sign up for PrePass and cancel PrePass we screw our customers"

When I sign up for PrePass, you took my money right away. When I canceled it dragged for three months. I’ve never used it and was expecting a full refund but instead I got the run around to get my money. I had trouble signing on so I’ve never got to use pre pass. Thanks for taking advantage of people.

"Bill and his staff could care less about you!"

My account has not worked since the inception of it. I’ve called and get nowhere with poorly trained staff. They ask you for details your account, than you reply, the call you two weeks later asking you for details and you tell them you sent there email back with the details and then the say oh I see it now. Wait another week and it still doesn’t work. Don’t waste your time or money. Drivewyze offers more states and is app based. Literally took me 5 minutes start to finish. Same price 17.99 and I didn’t have to wait for Norpass or New Jersey to approve. I have passed through Ct, Nj, Nh, Vt, Me, Pa with no issues or excuses from simple minded staff who could give a rats backside about you.

"Good and bad"

1. Positioning on their unit is credical as they tell exactly where to place it.
2. Light is hard to see in daylight.
3. Sometimes light never comes on green or red.

"I haven’t received the call back from…"

I haven’t received the call back from the manager like I was promised and my issue hasn’t been resolved.