"Hospitable"

The fact that there was very friendly and very Understandable and was able to get everything done quickly .

"Prepass don't keep it promise."

Prepass don't keep it promise.

"Nor pass addition"

How difficult it is to add Norpass to my pre-assembled, something that should have already been included at sign up.

"Awesome attendance"

Awesome attendance

"Works like it should by passing scales"

Works like it should by passing scales

"Easy and made my journey faster than…"

Easy and made my journey faster than before.

"Most trusted and convenient device…"

Most trusted and convenient device purchased, saves me time bypassing scales and saving on tolls.

"Good thing I have nothing to do with…"

Good thing I have nothing to do with this company, Tuesday the 19 of September 2023 is was out cycling like I normally do and as I was at the light waiting, the light turned green and as I proceeded about 50%across a prepaid driver decided that he was more important to cut me off then stopped in the middle of the crosswalk due to traffic and blocked me from completely crossing with total disregard of my safety, leaving me in the street.I had to go behind him to complete my crossing and as I crossed he decided to make his right turn no blinker or acknowledgment of me, I slipped and scrapped my tire against the sidewalk trying to get around him on my $1300 bike. I have it all on my gopro.
Street Evans rd & Romona expressway
USDOT 3790255
T19019d
License # AGA4DDA
I contacted them through their contact us section and received a phone call 1 week later. Today September 25 2023 at 11:30am that phone should me just much more that I am not surprised that this company and its customer service is garbage, the female that called me asked if I was interested in a application, I told her in the comment I wrote down I wanted to log a complaint of a driver, she said ok I will take you of the application process from our records thank you and hung up! I couldn’t help but laugh.

"Toll coverage is great, bypass not so much."

Toll coverage is great. Customer service is great. Bypass iffy at best; doesn’t work much of the time and the transponder has actually caused me to go into weigh stations because PrePass didn’t update my GCWR to the correct amount. Seems to be working okay now.

"They attend to customers problems and…"

They attend to customers problems and needs within a timely matter and do there best to resolve any issues you may have as well.