"Put someone elses tolls on my bill"

Put someone elses tolls on my bill, now I have to dispute the whole thing just to get my money back

"supurb customer service"

supurb customer service

"Very helpful"

Very helpful

"Very difficult to reach pre- pass…"

Very difficult to reach pre- pass personnel for help and even when you do the Audio is not clear - very tiresome experience. Website not user friendly very difficult to navigate- management be ontop of your game - no sleeping

"Took care of my billing related issue…"

Took care of my billing related issue in a timely matter.

"For the last month I never had a green…"

For the last month I never had a green light

"Excellent service always"

Excellent service always

"Total lack of transparency when signing…"

Total lack of transparency when signing up. Miss information and wrong information about what to expect. Two stars only because of the convenience.

"awesome"

So far having pre-pass has great. I've only had to go in once out of about 50 passes
Even then I just rolled on thru

"My experience 5 years"

My experience 5 years