"The rep had a lot of patience with me…"

The rep had a lot of patience with me while sitting up my prepass.

"Is all good I really like it"

Is all good I really like it

"Had light load va to fl got pulled…"

Had light load va to fl got pulled every scale just to hit the by pass... now heavy load fl got bypass...states are changing the limits daily..hope this will be back in ever scale. as the new app system is working to that goal..

"I don't lose time is excellent"

I don't lose time is excellent

"Love it works great"

Love it works great

"My experiences with Prepass , pro and con"

Terrible customer service. I have emailed them several times, no response, I call and get put on hold for a long time and I can not wait for them while I am driving.
Most of all, We use PresPass Plus for tolls, and since we have been using it, we have been getting notices from several States. They are billing us and charging us huge fines, late charges, and we are at risk of losing our MC or License. We are considering changing brands, this is not acceptable. They have not responded at all to take care of these or work out with Toll Authorities. No excuse for such bad service when we trust our business to them.
I will add this, the PrePass weigh station bypass has worked excellent for years.
Also like to add that I used the customer service submission form on website to request help and to contact me.
UPDATE: So after emailing, contacting, GETTING NUMEROUS BILLS/INVOICES/VIOLATIONS FOR PREPASS NOT WORKING ON SEVERAL STATES TOLL NETWORKS, THEY TELL ME TO MAIL TO AN EMAIL ADDRESS. SO I DO AND WEEKS LATER, I HAVE NOT HEARD ANTHING, ZILCH, NADA, ZIPPO. I EMAIL THREE TIMES ASKING FOR CONFIRMATION THAT THEY RECIEVED MY SCANNED COPIES? NOT A WORD, I TELL THEM THAT I NEED MORE UNITS FOR MY OTHER TRUCKS, NOTHING. AT THIS POINT I AM READY TO SWITCH TO BESTPASS AND NEVER USE THEM AGAIN. I LEARN THAT OTHERS HAVE CUSTOMER SERVICE PROBLEMS. I WILL BE WRITING A PRODUCT / SERVICE ON MY HOTSHOT-USA NETWORK FOR MY 500K MEMBERS. THIS ISN'T RIGHT TO TREAT YOUR CLIENTS SO BAD.
Update 8.2024
They are better at answering phone, email or submitting to website is still useless. Call them. They do have to get you to the right dept and I have not been getting bills from Toll operators so maybe they fixed their problem. When you do reach them, they are very nice and helpful. So yes, I was harsh on them but learned that you have to call them. I will keep updating my reviews. I gave them another star lol.

"Every one should have "

Great service safe time

"Great "

Everything , system works to perfection

"Owner operator "

Excellent service

"Didn’t get green light at scale all the…"

Didn’t get green light at scale all the time