"Website is confusing very difficult to…"

Website is confusing very difficult to determine the tolls

"Excellent"

Excellent recommendations for everyone 👏save times

"Thank you for your business!"

Thank you for your business!

"The customer service is a total joke"

The customer service is a total joke. No one returns phone calls or emails. Clueless associates answering the phone. Supervisors who refuse to come to the phone. I'm seriously looking at another pre pass provider. -one star if that's possible.

"Poor customer service"

The actual device is great. Only gave 4 stars because if something happens that is out of your control like truck stolen or truck fire and you xant return the device they still charge you for the device. Even if you have police report to prove the incident.

"My husband died and the truck is sold"

My husband died and the truck is sold. Device returned in April cancelled Prepass in March. Billing continued after device was returned. No refund of deposit or inaccurate billing. Numerous calls to customers service, only to be told the check is in the mail.....thanks for talking care of us...NOT!
MY NAME is Kathy Modlin.
My phone is 417 448 6100.

"Billing is HORRIBLE!"

The actual Prepass system works well overall, but thier billing and accounting system is a NIGHTMARE! We've been battling with them over seemingly every detail...invoices not sent/received, payments not being accurately posted, misinformation from clerks, etc.
We're finding that Prepass isn't worth the billing mistakes and the hassle to get them corrected

"CUSTOMER SERVICE SHOULD KNOW THE…"

CUSTOMER SERVICE SHOULD KNOW THE MEANING OF AN AGENT AND TRY TO BEHAVE NICLY BECAUSE THEY ARE THERE TO GIVE A GOOD CUSTOMER SERVICE, Not to talk rudely or depending on their mood. very bad customer service.

"Tolls appear to be getting paid"

Tolls appear to be getting paid. However, I haven't been able to log in since the beginning. The forgot password doesn't work. Aparently doesn't recognize my email.

"Poor customer service"

I have a severely past due toll because their transponder failed to pick up. It has grown from $7 to $94.50. I've emailed the statements from the state, I've called numerous times. I keep getting the run around when I call and they DO NOT respond to emails. OVER A MONTH and they have not responded to numerous emails to the provided address. This is absolutely horrible service considering how simple it is to respond to an email