"Avoid at all costs"

Avoid at all costs.

Poor communication, basically paying an annual fee for grass cutting.


They claimed I owed £140 my annual fee is only around £180 this was news to me, they never sent me letters, they went to PDC who went straight to my mortgage company. My mortgage company contacted me to say I owed RMG £1090 from £140 absolutely ridiculous.
Even my mortgage company couldn’t believe the amount owed, RMG and PDC were nothing but bullies sending letters to say they will take my freehold if I don’t pay, sadly I was uneducated and paid the £1090 but there are plenty more stories similar to mine.

Stay clear. I feel sorry for anyone who is leasehold in apartments with RMG as the amounts they charge without justification is shocking. You end up in credit but they still increase your fees without justification

"Usuless company "

I’m extremely frustrated with the ongoing issues regarding my flat at Aquifer House, Horlicks Quarter, SL1 3GU. I still can’t access the link RMG sent, and I can’t see the balance of my account. This has been going on for far too long, and I’m getting nowhere despite emailing multiple times.

I’ve asked James, the property manager, several times to update my contact details (including my address and email), so I can receive my service charge statement. Yet, nothing has been done, and his responses have been completely useless.

I have kept all the emails and records of this, and I’ll be taking legal action if I’m charged any late payment fees because of their failure to sort this out.

I expect this to be resolved ASAP.

"Increasing costs and rubbish service"

Every year our service charge goes up, and every year there is stuff on there which is poorly evidenced or which just didn't happen. For two years we were charged an advance fee for lift refurbishment because work was booked in to take place the following year; then the year when it did take place they charged us for it again!

They advertise that you can pay the extortionate service charges - £4000 a year! - in instalments by direct debit (for a £35 fee) but when you go onto their portal to set this up it isn't available, and they instead will charge you £35 to pay the full amount by direct debit instead. I have asked the property manager and he told me to write to the service centre, which I did - and they told me they needed to have agreement of the property manager (WHO WAS COPIED IN THE EMAIL I FORWARDED). Every time I email them it takes several days to get a reply. And then because the service charge is still outstanding I get an automated reminder which they charge another £40 for.

In the past they have not sent emails with invoices on, and not tried to get in contact any other way, and then passed on the debt to PDC (which seems to be part of the same company and has a very shady arrangement on how fees are charged) who miraculously have managed to send letters and emails.

The whole thing just feels like a scam, charging twice the price of other equivalent management companies for a significantly worse service. Avoid them as much as possible. When I move I will be making sure they are not involved in anything I buy.

"After years of living with RMG as…"

After years of living with RMG as managing agents . Who fleece their leaseholders for work that is either shoddy or not done at all , I decided to sell up and move on ! Seems I’m one of the lucky ones as others are not so lucky and getting stung by more extortionate service charged as the years go on !
When leaving I asked for 4 years worth of service charge accounts so I can cross check them , as they definitely took the P**S and charged us more than they should have been ! But funnily enough after 3 emails I’ve had no reply’s from them ! But I won’t give up . I’ll be the ex Tennant from hell till they produce what they should and be held accountable!
I wouldn’t touch RMG with a barge pole !!

"Rmg have consistently let us down"

**update.RMG now responding to these reviews on trust pilot in an attempt to “publicly” be responsible. However our building set up a residents association in order to smooth relations and the continue to be awful. Price hikes on service charges, fabricated yearly accounts, overspends. They are also submitting fake trust pilot 5 star reviews you can see here. I requested a breakdown of there overspend details and in 2/3 months they have failed to detail these. Anyone thinking of using them. Steer well clear. Hope this helps their “response” see our complain is a genuine experience of their incompetence


Rmg have consistently let us down.

1) overspends on budget are every year. So we end up with a surplus bill. Every year with no break down of where the spend went, no plan to rectify in the future. Just a bottomless pit of incompetence and corruption

2) service charge itself is used as a way to milk residents

3) no response to complaints but happy to chase bills.

4) they use leaseholders as cash cows. Do not sign on any flat or building that is run by RMG , set up by places for people or invested by schroders.

"I would like to thank Management and staff. "

I found there is always someone available in the office 24/7 for any inquires or assistance if needed. Within short time I have received a call from office that they will arrange contractor to do the necessaries. The job is done at the same time a follow-up was there from office to insure that the task give to contractor was properly and proficiently handled.

"These guys are terrible and couldn’t…"

These guys are terrible and couldn’t run a taco stand let alone any residential development. All they do is crank up your service charge year to year without giving any tangible service back

"Wrongly invoiced"

Been trying to sort payment with RMG for nearly a year. They invoiced me incorrectly (for time they wouldn’t be servicing the property). When I called to ask for an amended invoice they told me no problem and to wait for a new one. Next thing I heard was from solicitors for debt collection! Been back and forth with the solicitors and RMG and nothing. Happy and willing to pay what I owe but no one is coming back to me. Ground rent portal is now frozen and can’t pay that either due to the case! Absolute shambles. Never dealt with anything like it. An invoice amendment should be a simple fix and this would all be over and done with.

"Customer services servicing!!"

I also want to sincerely commend Tasnim (case 03846619) for her professionalism, speed of understanding the situation
But especially her people-handing skills - she de-escalated a very very stressful situation with charm, grace and humanity,
For which I am most grateful.

We’ve just returned from visiting our new baby granddaughter in Australia and we then immediately both got the flu - probably from the plane passengers.
We then got emails from debt collectors and late payment fines even after many emails from me to RMG went unanswered.
Anyway, long story short. Tasnim took our case and helped us to deal with it!

"Helpful"

I've lived in a block managed by RMG for nearly ten years now and experienced a succession of managing agents employed by them. Rish Rahane is by far the best: competent, quick to respond, courteous...and his help with dealing with various building issues has been much appreciated.