"amazing apartment + helpful staff"

Luxury apartment 5**** 10/10 very pleased they couldn’t be anymore helpful :)

"Booked a Luxury Lol apartment in Puerto…"

Booked a Luxury Lol apartment in Puerto Banus for over the New Year period (5 Days).
The apartment is starting to look slightly tired. Nothing like the Photos.
We arrived early but could not enter the apartment until 4pm (Not an Issue as we were told that earlier in the week)
We decided to head to the shops and buy some essentials.
It stated that cooking oil & water would be provided as part of the cost.
So we did not buy any. Surprise surprise there was nothing in the flat so back to the shops I went.
I highlighted this to them via Watsap, it arrived the next day.
The apartment had a roof top Hot Tub.
I paid 15 euros for the use of it explaining that I wanted it for first thing the next day as it would need time to heat up.
Nobody came to turn on the hot tub till 2pm.
They then stated that the Hot Tub was not working.
I have since sent 2 emails requesting my money back.
I have been hit with total silence.
Shocking way to treat a customer.
I will not be using them again and advise other to do the same.

Just received an email stating they will refund my £500 security fee and my €15 10 days from me leaving the apartment.
10 Days ,you having a laugh.

"Great aparment, great location!"

What a great time my husband and I had. Perfect weather perfect place to stay. Quiet, secure, relaxing and plenty to do, see and eat. Don't need a car with buses and cabs almost at your doorstep. We will be back!

"Beware of this company!!!"

Beware of this company!!!! Vacation Marbella are the most unprofessional and rude company on the cost of Marbella.
We rented a apartment in Puerto Banus through them. Pictures was very nice, but the reality was totally different.
Big holes in the ceiling in bathroom. Mold in bathroom. Air condition did not work. Floor was flooded due to leaking pipes in ceiling.
We wrote to them and asked to check and have our money refunded. They refused and send people to fix the problems. They now told us that the problem was fixed. Same night the air condition stop and the ceiling started to leak again so the floor was flooded.
We now wrote again asking to check out and have our money refunded. They refused and again send people to fix the problem. Again with the same result. Now after 4 days and construction people in the apartment every day since arrival. Every day for 2-4 hours daily the problem are still not fixed.
They refuse to refund our money, because as they wrote “the problem has been fixed, and the apartment is in perfect condition” they have now wrote 5 times over 4 days that the problems are fixed. Then, how come is there a construction guy in our apartment still working? He has been here for 4 hours now today? Luckily we have pictures and videos of the problems. And the whole correspondence on WhatsApp.
KEEP AWAY FROM THIS COMPANY!!!!

"Recomendable 100%"

Mi familia y yo pasamos recientemente unos días en uno de los apartamentos gestionados por Vacation Marbella, que nos prestó un excelente servicio durante toda la estancia. Borja y su equipo respondieron a todas nuestras dudas con rapidez y eficacia. El apartamento era fantástico y estaba realmente limpio.
Un cóctel perfecto que nos ayudó mucho a disfrutar intensamente nuestras vacaciones.
Muy recomendable

"LA MEJOR AGENCIA DE ALQUILER VACACIONAL EN MARBELLA"

Desde que hicimos la primera reserva con Vacation Marbella, no hemos vuelto a reservar con ninguna otra agencia.

Su seriedad y responsabilidad nos da la confianza que necesitamos en nuestras vacaciones.

Dependiendo de las necesidades del momento hemos estado en apartamento de 2, 3 y 4 dormitorios (estos últimos son difíciles de encontrar y ellos los tienen) y siempre hemos estado muy agusto y contentos con su servicio.

Seguiremos reservando con ellos espero que por muchos años más.

"Inmejorable"

Gran experiencia en un precioso piso en San Pedro, con unas vistas espectaculares en primera línea de playa y varios restaurantes cerca. Pudimos dar un agradable paseo a la orilla del mar hasta Puerto Banus.
La organización inmejorable y la decoración del piso me enamoró por lo que no dudaré en repetir!

"Como en un Hotel de 5 estrellas"

Este año he estado en dos de las multiples propiedades que tiene Vacation Marbella y en las 2 he estado como en un hotel de 5 estrellas. La de San Pedro esta junto al restaurante el Alabardero, en primera linea de playa con unas vistas al mar espectaculares y 3 habitaciones y la otra en plena milla de oro con 4 habitaciones, como su nombre indica un Oasis en la milla de oro, lo que nos permitió estar toda la familia compartiendo vacaciones en el apartamento. Seguir asi!!! Repetiremos y seguiremos conociendo vuestros apartamentos, aunque en estos seguro que repetimos!!!

"Great company!!"

Great company. I will recommend Vacation Marbella for everyone who is planning to visit Puerto Banus & Marbella. And
the people who work with them is very helpful and professional.

"Hola"

Hola
Felicidades por vuestros servicios, la casa estupenda, llena de arte y las atenciones de vuestro personal excelentes.
Lo recomendare a amigos de Europa y America.
Saludos