"The Gibbs removal team were excellent"

The Gibbs removal team were excellent, efficient and polite. They made a stressful time much less stressful. Thanks so much for doing such a fantastic job. We wouldn’t hesitate to recommend their services to anyone who needs help to move home. K & S Burrows

"Nightmare move!"

Ah, the 29th April, the first anniversary of our traumatic house move by Gibbs, from Peterborough to Minehead. We're still trying to get over the experience! A nice enough group of lads but complete amateurs - out for a 'jolly' on a trip to the West Country and a visit to the pub afterwards. There's not enough room here to list all the things that went wrong. If you're thinking of moving, don't choose Gibbs - unless there is no one else - and even then think twice! Oh, and their insurance policy isn't worth the paper it's printed on. Jane

"Excellent service, highly recommended"

Gibbs Removals came round promptly and gave us their quote when they said they would. Our move date was changed several times. Gibbs remained flexible and tried their best to accommodate our ever-changing dates without ever making it sound like a problem. They didn't ask for a deposit to secure the date, eventually fitting in our confirmed date at short notice. The removal team were extremely professional and friendly; we went for the additional packing service due to the short notice of our move date not giving us the time to pack ourselves. I would definitely recommend the full packing service, the team had it done within a fraction of the time it would have taken us, even enabling us both to carry on working on the day of packing whilst the team packed for us. Everything was done carefully, nothing was broken, everything was dismantled and reassembled professionally. If I move again I will definitely use Gibbs again and would definitely recommend them to others.

"Avoid like the plague"

We paid in May 2021 for a removals which was the going rate at the time even for big, professional companies. Despite feeding the entire crew for the 2-day move and treating them with respect we were devastated to find that our furnitire and possessions had been treated with utter disrespect. Damage to precious items and furniture ran into the thousands and it was not all covered by Gibbs insurance despite their admission of liability and claiming that they had sacked staff after the incident. There was no packaging at all. Large items were simply dumped into a box with delicate items none of which had been wrapped. Expensive items of clothing have gone missing and antiques have been smashed. Our shed had been crammed with our posessions which has just been thrown in causing even more damage. Promises to cover the shortfall in insurance payment were not kept and Gibbs Removals did not reply to our questions. We are still considering contacting a solicitor about this dreadful experience. My advice would be to go to a larger, more reliable company. You don't save any money with Gibbs but it will cost you an awful lot more, not to mention the loss of treasured items, in the , long run.

"Above and beyond!"

Gibbs Removals were professional from start to finish and we would highly recommend them. Nothing was too much for them - really lovely guys. We needed two of their removal vans for our house move from Buckinghamshire to Werrington.

"Highly recommended"

Highly recommended. Gibbs provided an excellent service.

"Great company to choose from the…"

Great company to choose from the original phonecall to the actual moving day. The team of lads doing the move on the day were polite, helpful and very professional. Nothing was too much trouble for them. Thank you so much Gibbs Removals. I would definitely choose you again.

"Extremely disappointed with the level…"

Extremely disappointed with the level of professionalism shown by the two chaps who moved my house. They were nice enough but didn’t seem at all bothered about being there or trying their best. Everything seemed like extra hassle especially putting furniture back together.

They didn’t assemble my bed correctly. They left screws out and support bars hanging off underneath. My son's bed had the mattress thrown on top with a good handful of nuts left underneath. There were multiple marks left on the walls in the hallways leading up the stairs. I understand that access can be quite tight but my partner and his friend managed to get some large items of furniture up the stairs and they’re not “professionals”.

As for floor protection that we spoke about on the phone and my partner spoke to them in person (not sure it was Shelley or someone else): My partner politely asked one of the guys to remove his shoes as the carpets are brand new, he shrugged his shoulders, checked his shoes and continued on up the stairs without a care in the world, plus he said: "Oh you have snag report anyway"(We have just moved to a new built so obviously we had a few days to report things that needed fixing, and they were counting on the snag report to fix the s*** that they did!) Brilliant!! They couldn’t have given less of a care in the world about carpet protection! In fact the only protection was two towels over the bannisters and they were MY towels! Quite unbelievable!

I think that being charged £500 for that was pretty bad for the level of service we received. I’d expect more for that sort of price.

We did complain to the company and all they did was giving us a refund of £100 for all the hassle caused. A company that insures £25K. Yes, of course.... The guys didn't even have a uniform as they say on their website, no tools (they used ours) let alone blankets...🙄

"Brilliant team"

What a brilliant team! Shelley is such a warm and friendly lady and certainly helped take the stress out of my move with her reassuring way. Robbie and Ricky were fantastic. They worked quickly and efficiently, taking great care with packing up my belongings. So friendly, which was nice too. I can highly recommend the full packing service. Well worth paying that little bit extra for. Lovely guys, nothing was too much trouble for them.
Thank you all team Gibbs for making my move such a pleasure.

"Lovely polite efficient young men"

Lovely polite efficient young men. Would certainly recommend them. Thankyou so much for a brilliant service.