"Horrible customer service"

We have worked with them multiple times over the past few years going through American Freight. Never had an issue. We moved back to GA & needed bedroom furniture & a washer & dryer set. When trying to complete the paperwork via the store computer it froze. According to store personnel this happens every day so they have to call & complete with a rep. We were under the impression our payments were the "monthly" amt & we would pay biweekly. This made sense since our previous payments were approximately $60-85/biweekly come to find out they wanted $263/biweekly which is over our budget. When I tried to call for assistance they were unwilling to help just kept referring me to the contract. I advised them according to the contract this was for a 6mo payout. They argued this is for 24 months. Someone's math is way off because that would result in 4xs the amount. Even with interest that was an exuberant rate. I asked for a sup was told there were none. I said fine I'll send it all back since no one wants to help. They miraculously found another sup supposedly Operations manager who said she could remove the liability but that would only drop it $20. Apparently being a long time customer work NO issues until now means nothing to this company. I will be going elsewhere.

"Tony Wesson is the one you want to work…"

Tony Wesson is the one you want to work with you on your loan to get refinanced. He is the best in the business as far as I am concerned. He is with you from the moment you start until your loan is closed. There is no one better.

"John Hazel & American Financing are great!"

American Financing was great to deal with. Our refi took longer than anticipated, but that was due to the appraiser taking a long time to get the report done. Our loan officer, John Hazel, worked hard and made sure we didn't lose our quoted rate while we waited. When the report finally came in, we closed very quickly. Since we had a holiday weekend we were up against and wanting to make sure we got the closing done quickly, John worked to get our closing done the very next day. I would highly recommend American Financing and John Hazel. They have been fantastic!

"Not the same as it used to be"

I used American financing a few years ago and everything was so smooth and painless. The person working on my loan this year wasn’t as great. She took a long time asking questions I’ve already answered for her, gave me false hope in the amount I’d be qualified for, honestly wasted a lot of time. Also, a million different people were calling my phone from American financing for weeks. All asking for the same information that I already provided to someone else. Very annoying, waste of time, difficult. This is not the same painless process it was a few years ago.

"Review"

The company American financing assisted in my refinancing every way they could. However, John Hazel could have explained verbally what changes were being made to our initial agreement. Could have at least
discussed variius options. Felt a lack of Transparency.

"Amazing group to work with."

Amazing group to work with.

"Top Notch Service!"

John Hazel was amazing in working with us during the refinancing process. He kept us informed throughout the whole process and always responded to our inquiries with timeliness. Excellent service all the way round! I'd highly recommend American Financing to anyone!

"I recently refinanced my house through…"

I recently refinanced my house through American Financing. John Hazel was my point of contact and he was amazing. He and the whole American Financing team were great. They were quick, they were thorough, they worked with integrity and did what they said they would do and didn't hit me with any surprises. I loved how quick they were and painless. I recommend them wholeheartedly and no one asked me to say that. I mean that from the bottom of my heart.

"Not just a number"

Both John Hazel and the loan processor Lisa Jefferson were outstanding. You are not just a number to them but a actual person. They worked hard through several obstacles to complete my refinance on time. Top notch caring people with excellent customer service

"Shout out to James Lamberti"

I would like to thank James Lamberti for being SUPER EFFICIENT with the process of my loan. He really was on top of everything. I never had to try and reach him he stayed in close contact. I don’t have words to express my gratitude . James you’re The Bomb!!!!