"Efficient and friendly team. Stable platform"

Have been a Pay360 customer for many years now and have recently had more contact with the team in order to get enhancements such as PaybyLink and Version 2 of 3DS live. The team have been extremely helpful throughout the process and would highly recommend if you are looking for a PSP solution.

"This company is truely terrible"

This company is truely terrible. There support is the worst I've ever come across in 30 years in the industry. They simply do not pick the phone up and rairly respond to tickets. I have had a issue now for over 2 months and whilst there has been a little correspondance back in that period, the issue is still not resolved and for the last 2 weeks have not even had the curtosy to reply to the ticket. Terrible company.

"Not accepting payments saying address…"

Not accepting payments saying address and postcode are not checked when the customer has input correct info.
Customer services are NO EXISTENT. Nobody replies to emails or picks up phone. Avoid like the plague!

"Absolutely terrible"

We have been forced to use this so called website / portal to pay school costs, this has to be hands down the worst website I have ever come across, simply not fit for purpose, every time a registered user logs on there is no re-direction to a payments page, it simply sits on the welcome page with no option to progress to payment. I have tried everything to resolve this with no success.

The help sections are also garbage, what good does referring you to the school help when you are already registered?

Absolutely terrible functionality, anyone would think they are trying to help you avoid payment!

Yours, a frustrated user.

"Our review for Pay360"

We used Pay360 as the payment gateway for our website and from start to finish of the integration process they were fantastic. It didn’t matter that we were not experienced in the field because their support team, in particular Dan and Phil, could not have been more helpful. They put in countless hours for us and the end product was exactly what we had been looking for.

I highly recommend choosing Pay360.

"Adds hours of admin to schools"

I feel so sorry for the schools that use this. They're already overworked and to add the terrible user experience that many parents have when trying to login to this platform is painful. Yesterday I witnessed a line of mums, including myself, trying to login to Pay360 to pay £3 for a school trip. Each inquiry the school administrator tried to deal with was taking around 5 minutes.

It's taken me hours to pay £3!!!! I'm only persevering because the school says it will make it easier for them in the end.

The user journey is just appalling - for example, when you click 'Register' you're directed to the login form for people who already have accounts - that's just one of many many issues that could be resolved if customers were listened to.

"Reliable and flexible payment solution"

For over 15 years, we have used Capitas payment solutions to deliver great business benefits to our organisation.
We have found the Pay360 solution to be reliable, flexible, scalable and is continually developing to meet our changing business requirements.

"Account Manager"

Our Account Manager James Hewson keeps us up to date on all the latest developments and trends. Really helpful. When looking at new products he always takes our own unique set up into account to recommend the best fit for our organisation.

"I always receive good support and Account Management from Pay360"

I always receive good, prompt support from the Pay360 Support Team and our Account Manager is always on hand to answer questions and progress account related issues and questions

"Helpful and Friendly Staff"

James Hewson our Account Manager is quick to respond to any queries, was very patient when we were waiting for approval for our upgrade to V13 and very helpful
The staff at the helpdesk are always helpful and friendly