"Specific feedback on our Project…"

Specific feedback on our Project Manager Ben C; Ben has been an excellent project manager on our Pay360 upgrade. He has worked tirelessly to get issues addressed, advocate for us internally, and secure the necessary specialists to get our project delivered on time.

He took the time to learn & understand what we do and why we do it that way, and that meant he could understand the project from our perspective.

Capita please take note; this is how project management should be, and we will be wanting Ben C as our project manager for any future work.

"AOS Upload"

I contacted out account manager, James Hewson, regarding the possibility of automating the daily upload of our balance file. James was extremely helpful, making enquiries to provide the utility and advising on the command line syntax.

"Professional and friendly staff"

Professional and friendly staff. Great service and excellent products.

"Nothing exciting to report - which is good"

Nothing exciting to report, but if/when we do have an issue it is always responded to quickly and resolved promptly

"More time needed for email reminders"

You emailed me a few hours before to let me know my daughter's lunch money had run too low for her to buy anything that day. I know some Mum's don't work, but I do, so any emails that come to me are read in the evenings. Surely the reminder is better sent the day before?

"Impossible for this platform to be…"

Impossible for this platform to be worse. I am a parent being forced to use it to pay for school items. Log on is a nightmare-- they ask security questions that I have not provided the information for which seems like a massive security risk. When I finally get on the platform, there is no obvious way to make a payment- which is surely the point of the whole thing? Help function is terrible-- no help. What an awful platform

"Constructive Quarterly meeting"

The meeting was constructive covering both follow up of recent issues and how to move forward with new projects.

"Watford and Three Rivers"

Our Account Manager Richard Marks has seen us through many mile stones recently and would like to leave feedback on the help he has given with these matters. From a new contract, cloud migration project, the upgrade we are engaged in now, the creation of new exports for BID, advice on managed DD, timely quotes when requested - to name a few. Every communication is helpful, prompt and professional. The two councils are grateful to have him onboard.

Recently we have also had some very good advice from Wayne Campbell regarding PCI. The advice he gave was professionally, expert, complete and encouraging.

"This platform is a joke"

This platform is a joke. We are forced to use it by the school and every single time it is a nightmare. Always problems with the login, endless problems with registering, no support from the administration of this website. It is definitely not easier than cash and far more of a headache.

"School Forces us to Use this Poor Software"

My son's school forces us to use this (previously Sims Pay). It is very poor on the login side and impossible to recover without contacting the school for help. It is a worse option than cash.