"I am a first time customer with Sassy…"

I am a first time customer with Sassy Scents, can't wait to receive my bundle, I was checking my order and noticed there was a bit of a mix up, I contacted the company by email, next morning Klarize contacted me, firstly to apologise for the mix up and to reassure me the mix up would be rectified, which it was, Klarize couldn't have been more helpful.
The apology straight away from Klarize was very telling of the company's policies and Klarize's understanding and resolving of the mix up straight away.

"top class!"

i cannot speak highly enough about this company & their customer care is beyond fantastic,i recently emailed with a query & Klarize replied within the hour,she was extremely helpful & courteous,which is a pleasant change from most customer service interactions elsewhere!

"Mystery bundle not worth stated price"

Ordered a £25 mystery box on TikTok that was supposed to be valued at £60. When you check the 6 individual items on their website, the value only comes to £52.94.

In the item description it clearly gives a list of the items you may receive. 1 item from each list. This lead me to believe i would receive 2 sprays but i only got one. I also received a whipped soap in a scent that wasn't on the list at all.

Looks like they're just getting rid of old stock and I feel i have been mis sold.

The items were delivered very quickly and the sugar scrub is right up my street but i wont be purchasing from them again. I did have my eyes on their advent calendar and subscription but not now. I'll try another company for my home fragrance and body products.

"They smell and look amazing"

They smell and look amazing, super fast delivery too. Thankyou 😊

"Absolutely wonderful kraize "

Customer services are brilliant nothing to much you ask them anything n they reply kraize is great helped me with a broken email link got straight back to me so thank you your the best

"The scents are beautiful and very long…"

The scents are beautiful and very long lasting!

"Very helpful with query"

I contacted Sassy Scents with a query, which was promptly replied to.
Klarize couldn’t have been any more helpful, and she kept in contact with updates until query had been settled.
All in all, my experience with Klarize and Sassy Scents was very professional and helpful.
Would highly recommend this company, not only for helpful staff, but their products are amazing!

"5* for klarize"

my order got lost somehow which wasn’t good, i always hate the experience of having to ring or email to get it sorted, however klarize made this effortless for me and was really helpful and professional but gave a personal touch.
a 5* review even tho my order got lost, that doesn’t happen often!☺️

"Amazing smell"

Bought the oud fabric and room spray it’s absolutely gorgeous. I only spray my curtains and blinds make house smell amazing for days

"From Tiktok shop to a regular customer "

I ordered through Tiktok shop and ordered a mystery box and three whipped soaps as I just started using them and love them. I loved the look, feel and attitude of this company so placed my order
Delivery was very quick and I'm so happy with my items in the mystery box and was a definite bargain with two lovely room sprays, a massive jar of body scrub, a wax melt and a whipped soap. The other whipped soaps smell divine and I used the Snow Pixie one tonight and it's gorgeous. My skin feels so soft and my husband commented that I smell 'yummy'. Will definitely be ordering again