"Poor customer service"

My son was sold a suit that was too small. I expressed my concern and was told there was plenty of room for it to be taken out at the waist. At pick up, it was too tight but we needed it for an event. We were assured it could be taken out more if we brought it back. When we brought it back, we also brought back the second suit we had purchased. (A 36 short) The salesperson suggested we exchange the unworn suit for a 38S which we did. We left the original suit to be altered again and the new suit which needed to be let out. AGAIN I expressed my concern about the 36S being too small. I asked if it could be exchanged since we were sold the wrong size. The salesman said no, bc it had been worn, but taking it out some more would help. Flash forward to pickup: The original suit was never put in for the new alterations and the new suit was taken in- not out. I was offered a new suit for $80 plus alterations. Having expressed my concerns from the start and then exchanging a suit for a larger size- clearly we were sold the wrong size originally. Too bad! Karako Suits doesn’t care. Booooooo!

"My son needed a suit for a wedding"

My son needed a suit for a wedding, and the salesman immediately took them to look at one of the most expensive suits in the store. When my daughter in law said no thank you, the salesman immediately said in a snotty way “Who’s wearing it, you or him?” So they walked out. On the way out they saw some nice, reasonably priced suits but they were not going to shop there after what happened.

"Great quality and fabric"

Great quality and fabric. My husband loves the raincoat. A real person actually called to let me know my other order would be shipped at a later date. WOW . Great customer service !

"Very nice suit at 1/2 the price I am 50…"

Very nice suit at 1/2 the price I am 50 reg and the fit was great will order again

"Incredible shopping experience"

Purchased the three suit deal. Shirts, belt, socks and other accessories all included. Initially purchased the first suit for a wedding last year. Set my son up with the second suit and today I went in for the third suit. Welcomed by Kerry, who was very helpful and friendly. Kerry introduced us to Jeff the store manager. Jeffrey was patient and extremely knowledgeable. I went with the first suit Jeff picked out for me in the proper size and color. Also professionally altered my suit before I left the store. Exceptional service! In addition, helped me purchase a new overcoat which was conveniently on sale! Thank you Jeff and Kerry for a terrific experience. You are both an asset to Karako Suits!

"THANK YOU LANDON"

Our salesman LANDON was brand new! He was SUPER PLEASANT. Made our experience painless! Took GRRREAT CARE of my husband! Thanx Karakos
The whole staff in Patchogue are super knowledgeable, and pleasant. Hope his alterations are as great as the staff.

"Beware of there return…"

Beware of there return process...there's a restocking fee and then they will delay the refund...u don't get the refund if don't keep track of the time...PayPal not effective in the process

"So far a month has gone. I did not receive my order"

over a month ago, I ordered a pair of shoes from this company. They sent me a confirmation. So far I did not receive my order. I emailed them three time so far and contacted them. No answer from this company. I am still waiting to receive my order.

"EVIE is AWESOME"

I stumbled upon this awesome 'find'. KARAKO SUITS of Howard Beach always has excellent items on mark down clearance prices... I would like to shout out EVIE.. She is vvvery pleasant, helpful, knowledgeable and patient. I stop there often and now my husband is hooked. EVIE assists me when my husband is with me and I'm trying to surprise him with a purchase EVIE now knows my husband's size and is a great help in finding something for him. We have purchased many pants, shirts, jackets, coats oh and the SHOES are to die for.. My husband has built up an awesome wardrobe in 2020 alone.. I also love we earn "points" for shopping. EVIE goes the extra mile if her store doesn't have an item and will call for another store to ship it to her store and let me know when it has arrived.

"Shout out for Eve at Karako store"

Shout out for Eve at Karako store, Howard beach.
Excellent customer service.