"Great at Selling, Terrible at Supporting: A Nightmare Customer Experience with Twilio"

Twilio’s customer support is beyond frustrating. They’re great at winning your business, but once you need assistance, it’s a different story. We’ve had an open ticket since July 24th, and despite multiple follow-ups, we’ve gotten little to no response. Days—even weeks—go by without any communication from their team.

This lack of support has caused significant disruptions to our operations and negatively affected our customers. If you’re looking for reliable customer service, I’d strongly recommend considering other options. The repeated failure to follow up is unacceptable.

"Worst company worst support and NONE…"

Worst company worst support and NONE existent support. They are so horrible in all levels.
1) I had an account for our internal Inbox messages with them for 4 years and it was free account. All of a sudden when we wanted to use SMS and pay for SMS they started SAVAGELY charging us.

2) now we created an account for SMS and Whatsapp, they even don't allow you to send them a support ticket even though to set up they are asking me to contact support for an error the system is throwin for my submission. I have to buy a bloody plan to be able to get support before even getting started.

Horrible corporation, bad leadership, bad mentality, messed up management in all leveles. if you have any shares in this messed-up sell it

"Nothing but SPAM from Twillo"

All the spam calls I ever get come from Twillo. They should be shutdown.

"So sick of receiving frequent spam.."

So sick of receiving frequent spam calls purporting to come from different places in the UK from Twilio.
I am not a customer, yet every time I’ve checked spam calls they all come from Twilio!

"Horrible lack of customer service"

No way to speak to someone online in chat or phone. Phone message instructs you to send email and provides a bad email address. No way to cancel or pause account and they simply charge you and keep your money. No way to speak to accounting or management. Horrible dashboard, horrible lack of customer service.

"This company is a God's gift to spammers!"

This company is a pain in the butt and that is putting it mildly! We get frequent spam calls purporting to come from different places in the UK.
When checked they all come from Twillio!
It's just a SPAM AID!
Absolutely hate them.

"Constant cold calling "

Constant cold calling . There is an OFCOM report online . I have TPS and still receive these calls often silent when answered. Manchester number 01415246704 but company based in Ireland.. Appears to be scam activity .

"Probably the worst customer service ever."

Absolutely atrocious customer service. In my years of working with and within various support teams, I have never encountered such an appalling lack of responsiveness, competence, and basic courtesy. The response times are abysmal, the information provided is either useless or comes way after you need it, and the overall support experience is nothing short of a nightmare. If you’re looking for help, guidance, or even just a timely reply, look elsewhere. This is the epitome of what customer service should not be. Save yourself the frustration and avoid this company at all costs.

"Pity you can't leave less than one star"

Pity you can't leave less than one star

Constant scam and nuisance calls from this joke of a company

My registration with TPS seems not to matter to them.

I am seeing if they claim to be compliant.

If they do, then I will certainly have my solicitor press the matter home.

"Other than customer service everything…"

Other than customer service everything else was just awful. Spent money on service almost one month ago and haven't been able to use it. Literately needed this for my business and nothing. Just a waste of time. Went with Telnyx which has been a god send.