"Twilio is a rip off"

Twilio is a rip off, and the worst company to deal with in SMS marketing solutions.

"Good service"

Good service, i like a lot.

"Twilio removed my account without any…"

Twilio removed my account without any warning. Support is very bad. Never start a project with Twilio. They are expensive and not very reliable.

"Sendgrid support sucks badly"

our mails over the ip of Sendgrid is blocked by all microsoft servers (like hotmail, outlook, live, ...) we post a request to sendgrid support but don't even get a response .... support really sucks

"Shady business practices - beware!"

These people give you the illusion that your expenses are capped by forcing you to pay them ahead of time ("recharge your balance"), but then keep billing you long after your balance reaches zero, without notifying you. You can come in 2 years later and find that you have a >$300 "debt" to them, which is exactly what happened to me.

"We used Twilio to distribute SMSs in…"

We used Twilio to distribute SMSs in Nigeria.
They did a hack of a job, we lost thousands of dollars in error messages, they felt no responsability whatsoever and gave no refunds.
We switched to another provider and, in a week, it cost us only a fraction of what Twilio cost us in half a day.

"Suspended 2 times lol"

My account got suspended after paying 20$ to get credit on the account. I got it unsuspended by talking to staff over support tickets, but they suspended it again, and have not responded to my tickets whatsoever to date. If i can't have my account back, can i have my money back.

"Easy use on their APIs"

Easy use on their APIs

"Great service"

Great service, you need to be developer to comfortable using their service. Lots services and products to cover all your communication needs.

"I have been with Twilio for 10 years"

I have been with Twilio for 10 years. Never have I been so disappointed with their service. The following issues I have experienced over that last 10 years are as follows:
1. Fax Service has been BETA all this time. Constant fax dropped calls or no fax at all.
2. There auto-pay system is flawed. It will take and take and take to the point of your bank account being exhausted. No daily limits.
3. Their Wireless IOT is very unstable for High Use devices.
4. SMS were always hit and miss. The customer may or may not get them.
5. There Voice TIWML scripts always had a high failure rate. If you build a script the speak command did not always talk or it sounded under water.
5. There is no such thing as Anti-Fraud protection. In one day our SIP Trunk inbound had numbers calling in and showed 50 calls each at 3 hours, which accumulated over $3,000 in fees. Even though the account balance had no money available they just kept accumulating and Twilio's response was it was our system. However the calls never made it to or from our system. Even our fail-over provider did not have any issues from the unknown numbers.

After this last instance, I am finally fed up with their crap, horrible support and unreliable network. We are up and moving to a new service.

Always have redundancy as this will prove your company cares about its customer base. This is what our company has and getting rid of Twilio will be cost-effective and the sensible thing to do.