Moona

B2B Providers and Partners
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430 reviews
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Customer Reviews about

Moona

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Nicola Timms

5.00/5.00

"This site is fab"

This site is fab

23/02/2022

Sandy MacLean

5.00/5.00

"Have always worn Kickers and love them"

Have always worn Kickers and love them. Really easy ordering with fantastic discount.
Thanks very much.

21/02/2022

Steph Gadd

5.00/5.00

"Got a 5 pound discount"

Got a 5 pound discount

20/02/2022

Gillian Somaru

1.00/5.00

"Absolute scammers!"

Absolute scammers!! They've just attempted to take €32.40 from my account as a monthly subscription which I cancelled weeks ago and have an email to confirm this. Luckily revolut froze the card as they suspected fraud. Inconvenient to get another card. But at least they'll be unable to try it again with me. AVOID MOONA

18/02/2022

Jack 'Flenix' Hedges

1.00/5.00

"So many red flags!"

I hadn't even heard of Moona until five minutes ago. I was trying to make a purchase from another site and if I wanted to pay by card, I was forced to use Moona, which forced me to register and save my card details.

They give you £5 off, but there's small text about a £29.99 monthly charge after the first month. I can see from other reviews that people have missed that, and been charged. It's a disgusting prey mechanic that should be illegal, and very few reputable companies would use. As I said as well, this is the first time I've heard of Moona, which suggests to me there's not many retailers I could even use their premium service with. I do quite a bit of online shopping!

After that, there's no way to delete your account. You can cancel your membership, but that's it - for all I know, my card is still saved on their database somewhere. Good job I have a spare card for things like this.

Icing on the cake is the email asking you to review them. You can either leave a positive review, or contact them, they don't advertise which site you'll be leaving the review on in the hopes that people won't leave them negative reviews. Sorry Moona, walked straight past that one :)

I only heard of Moona today and hopefully, never see them again. Very shady tactics which really don't look good.

18/02/2022

A.

1.00/5.00

"Moona is misleading"

Moona is misleading. I received £5 off using Moona - only to pay £89.97 in direct debit payments over 3 months. When I queried this Moona said they would refund the membership fee - but only refunded £29.99. When I requested the remaining refund they said they wouldn't. It's rather disappointing and a bit of a scam.

18/02/2022

Lexi Walsh

5.00/5.00

"Will allways choose this app"

Will allways choose this app. The prices are affordable here.

16/02/2022

OPTECH FIBRES LIMITED

5.00/5.00

"first time using them everything seems…"

first time using them everything seems ok thank you.

15/02/2022

michael johnson

5.00/5.00

"Seems genuine good reviews!"

5 star because £5 immediately taken off total price long as nothing hidden and suddenly appears then 5 star everytime! Always cautious with offers but seems geuine and lots of decent reports!

14/02/2022

Jonathan Ward

2.00/5.00

"I have been a member of Moona since…"

I have been a member of Moona since September 2021 and have overall been very pleased with the service provided. I felt like, at £29 per THREE months I was afforded a reasonable value for money proposition. This charge has unfortunately changed to monthly - which is great for the business but bad for the consumer. Moona did inform me by email of the change by email which I unfortunately missed, and only noticed after making my regular order from a Moona supported local retailer. Needless to say, I was speechless. Membership cancelled.

As for their new benefits, most of the 'partners' that offer discounts are the same as I get from my bank, and many just say "retailer is not participating" when you click through. Seems like they're hoping you won't notice that. Also, refunds in case of fraud are already offered by credit card companies for free. So, yeah, the value in this programme has now gone. Seems like they're hoping people don't realise the charges have changed!

14/02/2022
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