"Perfect trip spoilt by taxi failures"

Very helpful booking process. The holiday overall was fantastic. Hotel in Cairo very nice, the guide there was exceptional. Boat MS Royal Viking was very nice and clean. If I had one complaint it was that the buffet food was tepid rather than hot. Service was excellent. Our group of 14 travellers really made the holiday---we had such a laugh. My one BIG complaint is that the Hoppa/Relax taxi service DOE NOT WORK. On arrival at Cairo we were delayed in a long queue for visas and he did not wait, As raised by someone else on here the number given is international and does not connect.We had to pay for another taxi. Our second pick up was texting via Whatsapp but said he coulnt find us despite us standing immediately outside the arrivals door----he even asked for a photo but then took almost an hour to arrive----he definitely wasn't at the airport!! Finally we had an early start on our last day so retired early only to be pestered during the night for details of our hotel. Neither driver knew where it was and neither spoke English. They also expect that you will have an internet connection on your phone which I think is unacceptable. My husband doesn't take a phone on holiday. I have complained to the company a week ago asking for a refund but so far no joy. My advice is to get your own taxi.

"Excellent organisation all through our…"

Excellent organisation all through our trip, cars turned up on time guides had good knowledge hotel jaz pyramid and cruise very good but choice of jaz hotel at soma bay bad for us at 77 and 81 years old, great accommodation but too sprawled out from main bars restaurants so far thet we had to use a golf cart each time food buffet chaotic at breakfast and it was like an up market nutlins would not reccamend that hotel but stay nearer to hurgadah but all in all we enjoyed our trip

"Wonderful "

I traveled through your company and your representative Reha helped us a lot to make our journey wonderful and I’m really glad and grateful for all the services provided by you guys.

"Wonderful Agent"

Hi, I just wanted to say that this company have been so easy to deal with. In particular, Serah Peters was an excellent support and very thorough with all the details and information. I would recommend them highly for ease of booking ,clarity of information and support. Most especially the agent Serah Peters whom I dealt with.

"We have been dealing with Reeha at…Egypt Escapes"

We have been dealing with Reeha at Egypt Escapes she is very polite, very very patient, very informative ... this has been a long process which started initially in Sept 2024 which then had to be put on pause due to family illness ... restarted the process last week, and after many phone calls and quotes, we have finally booked the dream Cairo/Nile Cruise holiday ... Reeha has shown incredible amount of patience ... many thanks for all the help given. I had specifically asked to deal with Reeha due her incredibly patient and friendly nature.

"The transfers company HOPPAGO was very…"

The transfers company HOPPAGO was very poor in Cairo The international number given to ring was a complete waste of time as it never got connected.
The driver couldn’t speak a word of English so couldn’t communicate to him at all.
Wasted nearly 90 minutes looking for him.
Jasmine Palace described as 5 star doesn’t meet any where near to the standard one can expect equally the Royal Viking cruise although pleasant was again never was 5 star as described while purchasing the package.
I feel the service needs a proper and close reevaluation.
The admin was brilliant on each occasion when contacted about issues and responded promptly.

"Sarah was amazing"

Sarah was amazing, not happy at being charged over £1 a minute on the 0844 number when it tells you it is 7p per minute

"Another good holiday to Egypt thanks"

Another good holiday to Egypt thanks. Nile cruise with full excursions that were amazing. We stayed on the MS Royal Viking which is an amazing Nile cruise boat that has all outside cabins with Nile view full length sliding door and balcony. Can’t wait to go back.

"Review of Egypt Escapes holiday"

First class organisation
Staff on Nile Cruise exceptional
Food on boat and hotel OK
Excursions very good
Hotel definitely not 5 star
Rooms in hotel not clean, floors were not swept. Found a dirty sock in my bed.

"not the sort of place we wanted to stay…"

not the sort of place we wanted to stay too far from anywhere and very basic