"Where to start?"

Where to start?
My family, 7of us in total, booked a 3 night stay in Cairo followed by a Nile cruise on the Emilio. The hotel in Cairo was good but this was after we read the reviews of the first one that was given and asked for a change. Our stay in Cairo was good but strangely for a travel agent Egypt escapes could not help us organise our tours there. They just sent several mails with bewildering long lists of tour companies. My daughter ignored all these and found an excellent company called Delux Tours who gave us just what we asked for at a reasonable cost.
We were allocated to the Emilio for the cruise as it has triple cabins and my daughter husband and young son needed just that. What a pity they were not given one. I spoke to someone at Egypt Escapes just a few days before we travelled and was assured that they would not be put into a double cabin with an extra bed pushed in. But they were. So they ended up with what was basically a sleeping platform with a narrow passage to the bathroom and the door. There was nowhere to sit as the table and chairs were removed to make room for the extra bed.
The Emilio is still being advertised as a 5 star boat, it would not get 3 stars as a hotel on the Spanish costas. It is tired and grubby. One of our cabins was not clean and we had to ask to have it redone, it still wasn’t wonderful. Initially we were told that the boat was fully refurbished 2 years ago. In fact it is being refurbished now in a piecemeal fashion. Furniture is being recovered a piece at a time in the hallway outside the restaurant and bathrooms are being re-done when the boat is in Luxor. We had to ask for the drilling to stop at 10pm. The bathrooms certainly need refitting. They are grubby with cracked tiles and missing trim and unmovable dirt. Most of the passengers were German so when the television showed some life it was a snowy picture of German channels
The boat has more passengers than it can cope with. As most of the passengers were all inclusive the meals were buffet style. Mealtimes were reminiscent of school dinners with long queues through the dining room. The food was mediocre with little variety
On one occasion there were not enough chairs for everyone to sit down. I had to wait for someone to leave beforeI could eat.
Do the people at Egypt Escapes know what they are selling? Has anyone actually experienced these holidays? Either they have no real understanding of their product or, more alarmingly, they do but don’t disclose the whole truth.
On a final high note our guide Tarek was absolutely brilliant. He is so knowledgeable and professional and incredibly patient, all this whilst observing the Ramadan fast.
I cannot express how disappointing this boat was. We have been twice before with other companies and the experience was magical. I cannot imagine we will have the opportunity to do this again and this makes me sad.

"Good overall experience…"

First time in egypt and they made the holiday very easy. On arrival a rep met us and took us to our hotel jasmine palace which we loved. All travel was on a luxury coach. Will be booking again next year through them

"Excellent professional service from…"

Excellent professional service from Abel Carter throughout our telephone. Highly recommended as very knowledgable and helpful

"do not use this company very…"

do not use this company very unprofessional

"I booked a cruise and stay holiday to…"

I booked a cruise and stay holiday to Egypt with Serah Peters from Egypt Escapes. Nothing was to much trouble for her. She was very
helpful, pleasant and patient as it took me a week to decide what l wanted.
Would definitely book with Serah again.

"Very professional"

Very professional, knowledgeable service from Adrian.
Explained very clearly what was provided and additional information pertaining to the holiday.
Will write a review of the holiday which is in September.

"Customer Experience"

Customer service (Trevor) took our enquiry and provided all the information we required. Everything was made easy and explained well.

"Booking a Nile Cruise"

Have just booked a cruise on the Nile and was surprised how easy my Booking agent Abel made the whole process.
So if you want to arrange that special Holiday precisely
tailored to suit your exact needs at the right price.
Ask for Abel!

"Trevor Chapman was super helpful"

Trevor Chapman was super helpful

"Adrian was very thorough and explained…"

Adrian was very thorough and explained everything clearly. He was pleasant efficient and I feel very confident that our Nile cruise which we are going on to celebrate my husbands 80th Birthday on The Viking boat will be perfect. I will definitely recommend Egypt Escapes. Thank you Debbie Hornblow