"Thanks to Maria and BritDeals team!"

Britdeals is my favorite supplier I work with in the UK. I really like their workflow and system approach. First of all, I would like to thank my account representative Maria, who sincerely answered all my questions and requests during my work with them and has the ability to create potential customers for herself. So far, Maria's patient and understanding attitude has guided me to improve my business very well. Not just an account manager, a friend who I can communicate well and talk about business. I would also like to thank Piotr and the warehouse team, who I know have a very heavy workload, for doing their work with great care and precision. Finally, I wish endless respect to BritDeals and the whole team, with whom I have been working continuously for more than 1 year and developed good relations.

"Great service and products"

Great service and products, recommend this company

"We’ve been trying to resolve this and gotten nowhere so…"

We’ve had several pallets and they’ve gotten progressively worse, but salvageable, this one however, is the final straw.

I’ve been back and forth with my sales rep since last week and I have gotten nowhere. She seems to cherry pick bits of their policy that suits, but ignores the important parts that apply to our situation.

My pallet was advertised as shelf pulls; we’re told to accept a 5% discrepancy, fine can live with that. But this one is more than 50%; BO, ripped, stained, very old clearly worn to death garments that are bobbled and dirty, covered in animal hair… I have binned a huge amount. One pair of wrangler chinos in particular had what looked like faecal stains.

My sales rep ignores the above and simply tells me this level of pallet is not meant to be brand new (so basically accept it) which I’m well aware of, but, the items are not meant to have been previously sold (returns) when advertised as “shelf pulls” and we can’t use “it maybe exhibition” as an excuse, as it all comes from Amazon, an e-commerce store.

Our high ticket items are mostly missing or needed binning. Had Ray-Bans but they’re all fake, so they’re in the bin. It’s obvious customers return their knockoffs and keep the genuine ones, and return used clothing and keep the new!

It should have been marked as ‘uninspected customer returns’ because that is what it is and we wouldn’t have bought it if it had been advertised as such. So now most of our stock is in textiles recycling bins.

I am only posting on here to share our experience as our sales rep doesn’t seem to be interested in resolving this.


Response from Britdeals below and still no consideration to resolve it and been brushed off. Maybe the consumer ombudsman would be more interested.

"Good company"

Good company, great communication and specially my manager Maria , she’s very cooperative. Great prices and excellent customer support. Happy customer

"I continue to have great service and…"

I continue to have great service and amazing delivery and selection of products from BritDeals! And my Sales Manager Maria Tomova is always reliable and quick to respond to any queries that I may have! One Happy Customer!

"Outstanding Service and Stellar Team!"

This team is truly exceptional! I've been procuring my inventory from them for several months, and I can confidently say it's been one of the best business moves I've made.

Their dedication to customer satisfaction, the high quality of their products, and their timely service never fail to impress. A significant acknowledgment to our sales representative, Agop. His meticulous attention to our needs and his continuous efforts to make our dealings efficient have resulted in substantial time and resource savings.

Their service's promptness, their professionalism, and the remarkable quality they deliver continuously surpass my expectations. I wholeheartedly award them a 5-star rating and would suggest their services to any organization seeking a reliable, trustworthy, and extraordinary partner.

Looking forward to many more years of successful collaboration!

"Always send products quickly and deal…"

Always send products quickly and deal with any issues. You can call or email about products if you're unsure also.

"Good company and the sales manager Maria is very helpful"

I am a regular customer for britdeals company. The company is very trustfull and their products are original. Also my sales manager Maria she is one of the best manager very helpful and polite she offer very good customer service. My wife is mostly in communication with her she also really happy with her customer service. When she was on holiday she recommended one of her colleague Ashleigh I contacted her but she never reply and help.
The rest of the staff who working their not really helpful with my experience.

"The level of service provided is…"

The level of service provided is exceptional. The staff are friendly, knowledgeable, and always ready to assist. Extensive inventory, and very easy to deal with.

"Amazing company!!"

Amazing bunch of staff, collect multiple pallets every week always friendly and get great results! Our sales rep Agop is a pleasure to deal with, fast replies and always helps us get what we want