"Leeds CIty West"

Leeds CIty West.

I had to think before i gave 1 star. Room 803. The staff were nice, the facilities in the room good, but then I thought to myself, Roomzzz entire job is to retailer rooms (!!) and if that isn't done well then the company is not taking care of its prime purpose and no amount of nice staff or freebies left in the room should compensate for that.

Firstly my room smelt. It wasn't a complete deal breaker but it smelt slightly of old fat. I guess from cooking and flavours stuck in curtains etc. Really dirty walls, dirt marks, grease marks.. look closely around the radiator or the grey walls inside.. plug sockets coming off when I pulled out plugs, food stuck to the cupboard door near the bin, I used the ironing board and the arm of my top that touched the floor came back up with fluff.. so I looked a little further.. dust in lots of places. TV screen marks all over, TV not tuned. Incredibly the remote was in a plastic bag.. i guess to protect the remote from the rest of the room?

I used to work in retail operations. When training my boss always taught me to look where I cannot see as not only are some people taller but that will give you a guide as to how clean a place really is. Look on the top of the wardrobe! I did that, not because I am nuts, but as I was hanging something up in the wardrobe, I chucked another item up above the door to hang up next as my hands were full. When I took it to hang up, it was absolutely filthy.

I got into the shower. The shower didn't work properly. The shower head doesnt stay up as the bracket is worn. Almost no variance from cold to hot. Either hot or very hot.. I got wet and pushed down the plunger to get the shower gel and discovered it was absolutely empty. Toilet roll holder is almost coming off, I could go on. The room was so so tired and disappointing.

The majority of the issues clearly arise when there is no adequate programme of investment in either people or trade to maintain the sort of up keep that should be expected. I often link that kind of lack of investment is either a business model that doesn't really work properly or managing cost for more profit. As long as customers keep booking, I guess both both can be gotten away with.

The model would have worked really well for me if it had been to the standard it should have been. Myself and my colleagues frequently use hotels in Leeds and this could have been easily recommended by me for folks that want some of the convenience the facilities provide that hotel rooms do not. Instead, when asked today ‘how was your night?’ they got the full story!

"Superb"

Fantastic room. Fantastic service. Staff are superb and go that extra mile. Forgot phone charger. No problem, they gave us one. Highly recommended.forgot woman’s name, but she is an asset to your hotel chain. Newcastle 03/07/23.

"Superb hotel, location and staff. Fabulous experience 👌"

My stay in York.; absolutely perfect experience for all my family.
A tiny issue on my booking on check in, but all was swiftly resolved by Dan and Mel on the reception.
They could not have been more helpful - Mel was perfect over the two days, and made sure we were more than happy. The hotel has every facility you need and the location for the shops is only minutes away. I can’t wait to visit York and this lovely hotel very soon!
Ps,
The room we had was the 2 bedroom loft family grande - it is to die for! Having said that, I’ve also experienced the other rooms and all superb.

"Roomzzz Burley Road, Leeds"

I have stayed at Roomzzz Burley Road a number of times and I am never disappointed. The staff are all friendly, approachable, happy to help, and always make you feel welcome. Staff like Kyle, Amjid, Antoro and Debbie - to name a few. The rooms are of a good quality standard with everything you need ensuite, kitchen area that's fully equipped, TV, iron, etc. They are kept clean with regular bedding changes, extra towels. A sofa and desk are also provided supporting those here to work or relax.

"Faultless and excellent value."

I stayed in the Roomzzz in Leeds City Centre, only for one night (I wish it had been longer). It is a very convenient location for the station, and has shops and eating places nearby.
There was a warm welcome from Adam, who was extremely helpful and hospitable. My apartment was clean, spacious, comfortable and well equipped. The WIFI was excellent and there are plenty of sockets and USB charging points. It was a much better standard of maintenance and cleanliness than most of the Leeds hotels I have stayed in. An included 'help yourself' continental breakfast is provided in the reception area, where there are also some provisions that can be bought.
All in all... faultless. I would willingly return, and try the other locations too. It is a great concept, well delivered, at a very fair price... well done.

"Roomzzz Victoria Manchester (formerly The Corn Exchange)"

I was moved here by my home insurer following repairs to my home after a flood. I am a country bumpkin at heart, so was not remotely looking forward to staying in the "big bad city".

However, I firstly found getting to the hotel really straightforward (train to Piccadilly, then 7 minute metro to Shudehill, followed by a 60 second walk through The Printworks). From Piccadilly it's walkable but I didn't like the idea of wheeling a suitcase through all the crowds.

Everyone at Reception was really welcoming, had time to talk and nothing seemed too much trouble throughout my stay. The cleaning staff were also very friendly and polite, tapping quietly on the door before entering. I got the impression that perhaps English wasn't always their first language but we still understood one another and they did a really good job every day.

Unfortunately, one of the curtains in my room did fall down on one occasion, but was quickly fixed and the engineer was very pleasant.

My room was lovely and a home-from-home. Great shower and extremely comfortable bed. Good kitchen facilities, although I didn't really use them much. The free breakfast snacks very welcome. Wi-FI extremely fast and reliable.

There are lots of shops, cafes, restaurants and even a cinema seconds away from the place, but it never felt too crowded or noisy outside, and I certainly never heard anything when inside.

After almost a fortnight, I was very happy to be going back to my dull, rural life and my repaired home but would have happily stayed here if I'd had to.

Thank you to all the staff!

"The hotel is 5 star experience"

The hotel, management and housekeeping team are amazing. Great location in Manchester for long term stays!

"Brilliant"

I stayed in Leeds West to do some filming. The price was incredible, the rooms lovely and large, and the staff super friendly and helpful. Would 100% stay again.

"Roomzzz Stratford is a great place with…"

Roomzzz Stratford is a great place with a secure and spacious car park. It is a luxury hotel with excellent professional staff, especially Karolina Otreba. I especially enjoyed my last stay in 2 beds + living room apartment. It has become my preferred choice whenever I have to drive to London.

"A brilliant hotel"

I stayed at Roomzzz York for a couple of nights and was greeted with fantastic customer service from the moment I walked in until we left. The room and other communal areas were spotless. The location was perfect. The guidance and local knowledge from staff was extremely useful and I will definitely be returning. Emma and Danny who I met at the front desk were lovely.