"A stress-free will writing process"

The Which? Wills system is straightforward and clear with helpful explanatory notes at every stage. Feedback was also helpful pointing out possible omissions and an error. Excellent overall and no problems.

"Having put off for too long making a…"

Having put off for too long making a will my wife and I were happy with the ease of going through the process. Our circumstances are uncomplicated so it was ideal for us. The review didn't take too long and we now have the security of everything written down, signed and witnessed.

"You get what you pay for"

You get what you pay for. I liked the simplicity of filling in the will and the really useful glossary explaining each section as I moved along. I was given really useful feedback to save adding a codicil later on regarding one of my executors. A good price for what you get. I would have liked to input the Letter of Wishes in my last will and testament but it was too laborious and the will I'd chosen was for simple use. The Letter of Wishes was good except for the page layout in columns. Categories are fine but it was too clumped together with no spaces between the lines. It was not easy to read. I had to rewrite most of my Letter of Wishes in Word. Looks great now. Hence the 4 stars. Having said that I would recommend Which Wills? to a relative or friend.

"Excellent service"

I found the service to be quick and responsive. Overall excellent product.

"Excellent service."

Excellent service.

"Will writing made easy and with reassuring legal advice."

I had been putting off updating my will as it just seemed too complicated. However, the Which on-line proforma made it very easy and they were able, when I had a question, to give advice which was clear and was incorporated into the document. It was reassuring to have experts check the will and to be able to have a printed bound copy, with instructions about how to handle it, promptly supplied.

"Good service."

Drawing up a power of attorney using Which Will's online service was straightforward and the guidance provided was most helpful. Any queries I had were promptly answered and dealt with. The charge was reasonable and I recommend Which Wills to anyone wishing to draw up their own poa.

"Lasting Powers of Attorneys - financial and health"

We paid for Lasting Powers of Attorney for financial and health matters for my husband and myself. We completed the draft forms and received the vetted forms with notes for amendments. Which we completed and printed. Perhaps we should have checked them more meticulously. There were several omissions and mistakes that I feel the people vetting the documents should have picked up. (Maybe some of the mistakes were ours but we usually check things carefully as we progress).
On my husband’s LPA (financial & health) the name and address of the witness on page 10 were excluded but were completed on mine.
Again on his LPA (health) page 12 the names of his attorney J W S M were completely jumbled up.
I feel these details should have been picked up by your reviewer, even if we had incorrectly completed the draft forms.
However, we admit that we should have checked them more carefully prior to printing but relied on your service too much.

"efficient and very helpful"

efficient and very helpful with a complex legal document- sound advice by email and phone. recommended

"GOOD SERVICE - BUT USE PHONE LINE !"

Used this service & it was easy to use, the only problem was I knew in my head what I wanted my will to do, but filling out the pro-forma gave me confidence that I had a legally binding will, but unsure if the will actually reflected my wishes.
I used the helpline & added notes for the review (which unhelpfully you can only do AFTER you have clicked "submit"!
After using helpline & notes, all good & much cheaper than a solicitor