"So easy to use and a great price"

So easy to use and a great price

"Never received after paying. 14 months and waiting"

Sent off in sept 2022 . Both care and financial. Care arrived fine but still awaiting other, applied in sept 2022. In may said would arrive in four weeks. Never did. Made numerous calls said would arrive soon never does. Calls cost £12 a call on phone HR and half. Not sure how else can chase this up. Also emailed but no reply. Nightmare.

"A great service"

A very complete and helpful service.

"Easier than I thought it would be"

Simple, quicker than expected and with good notes. The team got back to me quickly in response to questions as well. The only issue for me was that the top half of my screen was taken up with the 'progress' line and 'submit' button, which left all the questions and explanations squeezed in the bottom half. This made is difficult to read as the text had to be quite small to fit in. Couldn't seem to fix this and the Which advice was not very helpful (although it was a technical issue rather than a Will issue ). It would have been good to be able to download the right hand box where you see what the Will text looks like into a Word document to be able to read it properly.

"Wills tailor-made to our needs"

When first starting the process the template seems quite generic (it’s set up for bloodline wills) and I couldn’t create Wills with the specificities I needed. When the completed templates are submitted for review there is the opportunity to add comments. I used this to include my specificities which were incorporated in the revised document resulting in the perfect Wills for our needs exactly in line with our requirements. The review period was ok, two or three days. I’m very pleased I used this service.

"Easy to complete and excellent review…"

Easy to complete and excellent review service. Highly recommend.

"Helpful and straightforward"

I had thought about doing my LPAs without assistance but decided it was too important to risk doing them alone. I was very happy with the Which service. The instructions and guidance were spot on - easy to follow and complicated bits explained will. The turnaround was quick and one change I decided to make was reviewed and corrected overnight. I can recommend Which for this most highly.

"Accessible and straightforward Will creation."

Easy to access. Step by step process. Will returned within timeframe.
Slight issue that it was advertised at a special price and when I got to the end of the process I was charged the regular fee otherwise very happy.

"Communication is impossible"

All of Which communications contain the phrase "this is a No-Reply Inbox". This means that I am unable to discuss any issues I might encounter. I have encountered one major issue - I was hospitalized for four weeks with sepesis. Sceondly, you tell me to access mt documents by pressing the link. Unfortunately, the link does not work, and I cannot show you the error messages because you prevent me from doing that.
I am now in limbo with no where to turn for assistance.

"A great way to draft/update your Will"

A straightforward process of drafting/updating your will.

As long as you have your answers ready, the system does all the work for you.