"New front door"

Quality product and quality installation

"When I first placed my order I had a…"

When I first placed my order I had a cheaper quote but had a few issues when I tried to cancel. In the end Smiths bettered the quote I had and after that slight hiccup they were excellent. The fitters were first class and very clean and tidy workers. I would definitely recommend this company

"Excellent …"

After searching numerous companies Smith’s came through for us. The glass door replacement was exactly what we wanted and needed. Could not recommend them more. In future we will go to them for any of our glass needs

"Real professional job done by the work…"

Real professional job done by the work man. Not many workmen like him can be found around these days.

"Good job"

Professional

"Happy customers"

We can’t fault this company from start to finish.The installation for whole front of house including doors was completed in 2 days the team were hard working polite clean and tidy you wouldn’t have known they had been I expected to have some broken tiles in bathroom or kitchen but no everything was fine .They brought plain glass for hallway instead of obscured an honest mistake but it was reordered and replaced the following week it took about 10 minutes. We are so happy with how it looks we wouldn’t hesitate using Smith’s again in the future

"Great workmanship good communication and very good quality windows and doors highly recommend."

I was recommended smith glass and I would also recommend them good customer service and very competitive price.

"Terrible after service"

We have had a lot of work completed by Smiths in the past and the products they provide are excellent. As soon as something goes wrong they are absolutely useless.

You log an issue with their service department and get no response, when you call them after a month to see what is happening just get told that they cant tell you when they will get round to your issue and offer no help what so ever. We have used them to completely glaze our last 2 houses but will not use them again as have left us with a leaking gutter that was fitted poorly by them with no sign of them coming to even look at the issue!


UPDATE FOLLOWING RESPONSE

I did e-mail in the picture on the 8th June at 12:22pm so you should have that.

The works were not carried out over 8 months ago, probably closer to 6.

The leak is on the join with my Neighbors so wasn't aware that it was leaking until they notified me but i dont think a new gutter leaking within 6 months is a great sign anyway. No ladders etc have been up there.

My main problem is the response to the issue not the issue itself. When I contacted your service depart this week they told me that they couldn't tell me when they would be coming as there is only 1 person dealing with issues and there is an 18 month backlog, they couldn't say if anybody would come round within a week, month or a year which I don't think is acceptable when we paid over £4,000 for new gutters, sofits, etc and they leak within 6 months.

"First class."

The whole experience, from having the salesman round,to the surveyor appointment, and up to the fitting was first class. There was a small issue that arose a little while after fitting was completed, but the after sales service team resolved that with no problems and very promptly. Would definitely have no issues with passing this company on to anyone who was interested in having new windows fitted.

"Mr Oliver"

Mr. B Oliver who came to give a quote was very polite and did not put pressure on me to get a sale. The work carried out was very quick, clean and efficient