"Extremely pleased with the quality of…"

Extremely pleased with the quality of the product and especially the workmanship.
The after salesmanship was also excellent.

"I'm pleased with the finished product…"

I'm pleased with the finished product now. But your Customer service is very poor needs to improve in letting customers know when there is a problem with the work being done, seemed only time you got in touch with me was when next payment was due. I seemed do the phoning too ask what is happening and when the person who I was talking too was not about left message but not always got back in touch or passed on to explain what is happening at each section of the work. Got annoyed with your company lacking in keeping me updated. Your Builders was excellent no problems with them, installation team was fine, Plaster and Floor Layer was good as well. To recommend your company I would have to think about this more.

"Widows and front door"

My brother got his windows and front door done, very nice quality and installation fitters very polite and tidy workers, little problem with front door closing properly but one phone call to them and were out very quick and rectified it, he was more than happy with them, and cost.

"Smith glass windows & doors."

Very happy with the process from start to finish from the salesman through to the final fit & finish.
Updated on the order & fitting date throughout.
7 windows & front door fitted over 2 days, all was left clean & tidy after each day.
All staff from office & fitters all polite & friendly.
Not that I have anything else to replace but I would not hesitate to use Smith glass again.

"Excellent service."

Excellent service.

The initial consultation was carried out efficiently and effectively and the man who came round was really helpful even though he was new in his role.

The actual glass fitter that then came round was also very helpful and re-fixed my whole door unit for me aswell as quickly replacing my windows and also hoovering and cleaning up all my broken glass for me.

"Quick"

Quick, efficient and reliable team. High standard quality service. Professional service

"Really happy with our windows, would recommend"

The service was great. Everyone we spoke to was really nice. The windows we got are really well built and look great. Overall we are very happy and would definitely recommend.

"Excellent customer service and…"

Excellent customer service and excellent work done. Very happy with the final item and workmanship

"After sales service"

2weeks after completion of the work and the final payment made I had not received my receipt for payment. I contacted Smith's and I was told I would receive the confirmation in due course, the accounts department only work one day a week. In my mind this is not good customer service.

"This would have been 5 if it was just…"

This would have been 5 if it was just for the organisational of things but quality of the work was good.