"Sealed unit replacement."

All of my windows were fitted by Smiths about 11 years ago.
I had one sealed unit go, i.e misted up, not a large window.
I was initially quoted about £450 which was reduced to about £400. Still very excessive I thought. The agent told me special tools were need to remove the beading to replace the unit, plus the price included the cost of a surveyor to measure up. This despite Smiths having all the sizes from the first time round.
The actual installation including removal of the old until took no more than 2 minutes and certainly did not involve any special tools.
The service from Smiths was good but I feel ripped off by the price.

"The buying and installation of a new front door.…"

The buying and installation of a new front door was excellant from start to finish. The fitter was very knowledgable and completed the installation and cleaned up.

"Avoid avoid & avoid using this glass company"

Avoid using this company. I have cancelled my contract within 2 days of being signed. Still they are holding my deposit money. False date is used on the VOC form (dated 18/01/2021). While the contract was signed 25/01/2022 and then within 2 days on 27/01/2022 I requested a price match which they happily agreed. However, in the evening i send them an cancellation email due to my financial reasons. They refuse to return my deposit money while arguying since i have asked for price match so eventually i lost my statutory rights, which is insane. In their terms and condition, article 17 states that if cancellation requests done within 7 days they will refund in full. Thereby they are violating their own set terms and condition and also get defensive while replying on email. If you notice the reply below from Smiths they are now refusing that they had any agreement with me. I have all the copies of the agreement and VOC documents. I will take them to court if they are not refunding my money shorty.

"This company still trying to renege on 10 Guarantee"

This company still trying to renege on 10 year guarantee.
They only fabricate false statements on Trustpilot in an attempt to discredit the customer and avoid their responsibility.
We have now been trying for 2 years to have the issues addressed regarding our Window packing & splits to panels on doors.
We are still awaiting a response to the last e-mail now which has been sent three times to their service department of which we have delivery receipts :-


Sent: 07 February 2022 11:19
To: 'Service Department'
Subject: CONTRACT 2150394W

Good Morning


Re : Contract 2150394W


Further to our Trustpilot review of the 3rd Feb 2022 and your further reply.

At no time has there been any impact to the front door and your comments are totally false and unfounded. If your company had the courteous to have the door inspected it would be plan to see that this is a manufacture fault as both door are showing signs of splitting in panels top and bottom.

With regards to the Window Packing this has been brought to your attention 11 times on e-mails and your Engineer first attended on the 16th March 2020 to address the issue. So once again your comments that this issue has never been reported is again false.

We have been in contact with the GGFI who have explain that as Smith Glass Ltd are still active and trading they are obliged to resolve the issues.
We have also been in contact with FENSA but they inform us that your company no longer subscribes to their organisation.

We await your confirmation of a date that your engineer can attend to resolved the above issues finally.

Regards

"Good service and installation."

Very pleased with the service and installation. Would recommend this company.

"Very easy company to deal with very…"

Very easy company to deal with very professional the installer came nice and early was very good at his job nice and tidy would recommend this company to anyone very pleased with the workmanship

"front door"

great product good fitters only problem was the delay. Other than that excellent service

"Very pleased with my 5 new windows"

Very pleased with my 5 new windows. Fitters were friendly efficient and cleaned up afterwards.
Would recommend this company

"excellent quality & great customer…"

excellent quality & great customer service

"Great customer service and quality…"

Great customer service and quality installation.