"Although the installation was delayed…"

Although the installation was delayed because of virus the work was done efficiently and was satisfactory.

"Very reliable service"

Very reliable service, very clean worker who cleared up any mess he made. Due to covid-19 he kept to social distancing. Very happy with the whole service

"Efficient and tidy fitter"

Had a replacement window put in. Fitter arrived nice and early and was very friendly. Fitted window efficiently and was extremely tidy.

"Smiths Glass had this review deleted"

Smiths Glass had this review deleted Why. ?
Appalling aftersales. The conservatory was brilliant. Well built and good workmanship etc. But if you ever need them afterwards please don’t hold your breath. I’ve had so many unkept appointments I cannot count. The excuses are either, van has broken down. Workmen off sick. Or they didn’t realise the workmen are on annual leave !! It’s unacceptable The girls who answer the phone are always huffing and puffing as well
Shame the aftersales let this company down
They don’t keep to their 10 year guarantee either.
One more thing I sent them a recorded delivery Letter to their H/O re Breach of Contract and they refused To sign for it .

If this review gets taken down again. I’d like to know why

Thank you your incredibly Rude reply. Do you honestly think I would pay you any money to replace the windows!! My contract is 9 years old and does not state anything about not replacing sealed units. As I’ve sent you copies of this. Which you choose to ignor. Just because you’ve decided to change your contract why should that affect my older contract Please don’t insult my intelligence. I am not going away until this matter is sorted. Just keep to your guarantee.( you can see others on here have said the same) If you want to see my paperwork again I’m happy to send it to you. You sending me back rude emails isn’t doing your company any favours Just man up and honour my contract.
Message to the Public please Do not use this company they won’t honour
Their guarantee check out the other reviews on here

"No more Lies lies more lies."

I would be happy to update this, having been in discussion with smiths, there has been a significant reshuffle which from what I can see, has removed a huge problen with the company.

They have sent an email confirming guarantee is in place, and minor issues have been fixed.

Heres to hoping that having got rid of a certain someone, it will be a much better company on a daily basis.

Previous to getting rid of a certain director, it was a daily grind.... But all seem good now




Lies lies more lies.
Threats to remove glass and doors when they hadn't even finished the conservatory (but still wanted final payment)
Even denying they threatened anything, apart from the fact I had the call recorded, so we have now started to take it to court.

"Ordering and fitting of windows and bifold door."

Ordering and fitting of windows and bifold doors was efficient and without problems. Bifold doors had to be recessed in the floor and this was done well, fits well, overall good quality.
The after sales service has been hampered by no access to call the office due to Covid staffing issues. I’m still waiting for follow up to a query I have about damage to the glass on one door.

"Very good job done and tidied up the area"

Very good job done and tidied up the area after work which was encouraging.

"Everything was smooth and efficient…"

Everything was smooth and efficient from start to finish. The installation team worked very hard and very tidily - they were also very polite.
Thanks to all the team at Smiths Glass

"Have checked spam/junk and no email received"

No after Sales Service from this company.
On 13th August we noticed a large crack on the inside and outside of the conservatory. We phoned Smiths service but no reply, just a message saying to email.
We have emailed on the 13th and 14th August but no reply. We sent a letter on the 24th August and no reply. A further email yesterday. The windows and door are now starting to go out of line.
This conservatory is still under guarantee.

"Very professional"

Very professional, special thanks to Mr Smith
Outstanding work.
Pleased with his works.
Thanyou Team. 🙏💯