"I I had a very good experience"

I I had a very good experience. Right from the lady who came to sell me the produce, surveyor and the installer. All came at the appointed time and were very professional.

"There are very good services and very…"

There are very good services and very helpful . Thank you very much all staff.

"We had a conservatory roof replaced…"

We had a conservatory roof replaced with Supalite & new windows & door. Excellent product & an outstanding installation team. On this basis alone I would give 5 stars.

The 3 star rating is because of our experience with the sales, back-office, and one of the directors. This aspect was very dissatisfactory. Initially quoted prices were extremely high and required protracted haggling with multiple assurances from Smiths that every price they quoted was the absolute best they could do. By the time we agreed a price I felt that a lot of trust was eroded.

We were also assured that we would not have to sign off on the finance agreement until the job was complete to our satisfaction. But when the team arrived to install we were presented with the paperwork and asked to sign at that point - despite the fact that the paperwork clearly stated 'job complete to your satisfaction.'

A couple of days later having quibbled on this point, the director (Mr PD) switched from being polite and professional to being aggressive and rude - forcing his team to down tools and drive away from the job unless we sign on the spot.

We did sign the paperwork - the job was completed and is excellent - but we are left with a sour taste of Smiths and would be hesitant to recommend them as a company.

"as per my review back in November where…"

as per my review back in November where the response was we always respond to complaints I can now confirm despite two complaints via the online portal for loose architrave and issues closing the door (this is in addition to the ongoing issue caused by installation) I have had no response or calls to rectify this

I ma afraid I remain of the view with these latest issues that this is not a company I would do business with

"Smith's have over the past 4 years have…"

Smith's have over the past 4 years have replaced every window in our house and build us a conservatory. We would not keep going back to them if they hadn't offered us a good service and the latest work in December'19 was no exception.

"the work was carried out very well and…"

the work was carried out very well and the guys were polite and lefy the site in clean state.

"Got there in the end"

Apart from the fact is was impossible get the actual style and colour of cladding I wanted, the installation almost went without a hitch. Two lovely lads turned up on the Monday to say that the cladding had not arrived and could they do it Wednesday and Thursday instead. Luckily I do not work so this wasn't too much of a problem. Once they started to install it they were quick, efficient and tidy. They tidied up a loose telephone cable and sorted out some guttering while doing the work. Happy with price and install although looked more plasticy that I had wanted. Would have probably had to pay more for the look I wanted.

"I had a large 2 x 1 meter double glazed…"

I had a large 2 x 1 meter double glazed unit which began to mist up it was 8 eight years old but still under guarantee, I phoned Smiths and was greeted politely and with understanding. An inspection was promised and the time kept, replacement time was agreed and kept. Job done swiftly, cleanly on time and with no problems. I would not ask for or expect better service.

"Quality, honesty and delivered a great Orangery."

Great overall, good sales process, great follow up, construction went well, and I am very happy with the quality of the overall Orangery that has been built.

I would also like to add that Smith’s helped me change the specification of the product to make it better but didn’t increase the price. In my opinion they could have improved (slightly) communications between the different contractors, but I am really being picky.

Would I recommend them Yes, would I use them again? Definitely!

"Great back door with great fitting"

We were very pleased with the fitting of our back door. The fitters carried out a professional job and cleaned up their mess afterwards.
I was over the moon that they did taffetta glass as it matches my other windows and doors.
I will happily recommend Smiths to my family and friends.