"My review will be helpful for you…"

My review will be helpful for you because this is about after sales service which is very important. We had our windows installed two years ago, the fitting staff was good but after sales service is very very poor. They do not answer calls and if they do they will make promises with you but never turn up. The insurance backed guarantee they talk about is rubbish. I don't think I would recommend anyone based on their after sales service.


After this review they promised us to sort out the issues but to my disappointment yet again they lied and never heard anything from them. STAY AWAY, THEY ARE LIERS

"Replacement facia, soffit, Guttering and Patio door and rear garage door."

This is the second installation I have had by Smiths, this time was for facials, soffits and guttering also patio door and rear garage door. I was pleased with the fact that they cleared up everything each day. The work was carried out in an efficient manner, they were friendly and polite and I cannot fault them in anyway and would certainly recommend them.

"Have had a horrible experience which…"

Have had a horrible experience which still continues.. First had the salesman From smiths round in April 2017.. They cocked up the planning permission so instead of a 10 week process it ended up being an 18 week process. They did however offer a 500 pound discount at this point (which they later retracted)

Once mobilized they done a good job on building the conservatory, I have no complaints about the actual build. But in doing this they removed to much cladding on the back of the house. From October 2017 - April 2018 i constantly rang them and emailed them asking for them to complete the works (reinstate the cladding air vents). Then with constant warning from my emails i found another contractor to complete the works.

Now since June 2018 they have been chasing me for the final 10% payment with a i don't care you had to fix it yourself attitude.. I sent the invoice from the contractor who completed the works to Smiths (as requested), with also reminding them about the 500 pound good will gesture which left around 300 pound to pay! which i am still reluctant to pay this because of the way i have been treated, but I still offered to do so! They originally accepted the contractor invoice but rejected any conversation about the 500 pound good will gesture.. As soon as i questioned it further they are now threatening me with legal proceedings and are not accepting the contractor invoice anymore?!?..

Bottom line is, any decent company would have shown compassion and consideration of what has happened, and realized they are at fault and maybe even considered waving the last 10% (1950 Pound). But not Smiths, somehow they are acting like they are the victim!

Also to add, i'm not going to name names, but some of the senior management at Smiths has no respect when talking to my Wife, he spoke to her like she was a child and not a customer.

"Recommended."

We had all the windows in our house replaced by Smiths.
They provided a competitive quote, turned up on time, cleaned up, and tested all windows.
A year or so later we had a slight problem with one window and they return to fix it under warranty.
Very happy with their product and service.
Recommended.

"Very good service"

Very good service. The installers were courteous, very good and tidy.

"The product quality is good"

The product quality is good, the installation went very well. The problems were caused by the initial salesman, who I understand has now left the company, not doing a very good job. Very pleased now job is completed

"From start to finish the company were…"

From start to finish the company were professional throughout.
Had a conservatory built very pleased with the building,adds another room to our house.
Thank you for your great work.

"I thought the sales process was good"

I thought the sales process was good. The salesman (Stuart) was down to earth & didn’t try to force a sale. Apart from a delay in fitting the door the whole process was painless and I’d definitely use Smiths again.

"Looks great."

Looks great.
Excellent fitters, efficient and clean workers. Units were Georgian style, which all matched up and inline. We had one small problem which was resolved straight away with no fuss.
Windows have been in place now for over 2 months, making it warmer and quieter indoors.

"Filters were great and clean workers"

Filters were great and clean workers. Disappointed one was considerably smaller than the original and had to be packed quite a bit.
Very pleased with internal blinds.
Was a bit disappointed that what we had asked for had been discussed with the fitters and not our selves in regarding style of two windows, and told on the day of fitting we could not have what we asked for because it was too large.
Fitters very pleasant and polite.