"Postage rates are too high"

Postage rates are too high

"Purchasing certificates "

It was very quick and efficient.
Many thanks

"Great easy ordering as always"

Great easy ordering as always

"As it says on tin"

Quick deliver, day after ordering and a very detailed reference book for me to use with company apprentices

"Again a straightforward purchase…"

Again a straightforward purchase experience. As long as you are registered as a contractor or domestic installer, the online shop has everything you need. Well done Certsure and NICEIC.

"Very easy to order everything that I…"

Very easy to order everything that I needed

"jacket turned up with 2No snags/holes…"

jacket turned up with 2No snags/holes in front of jacket

"Certificates purchase."

Prompt service although the carriage charge can be a little high.

"Great service"

Great service

"Poor communication, no order update..."

Dear NICEIC shop Team,

I am writing to express my dissatisfaction with the experience I have had with your online store. I placed an order for books on January 12, 2025, but as of January 20, 2025, I have yet to receive them.

Furthermore, I have not been provided with any tracking information for my order, nor have I received any updates regarding its status or confirmation of whether it has even been dispatched. This lack of communication has caused significant inconvenience and frustration.

I kindly request that you address this matter promptly and provide me with an update on the status of my order. Clear communication and timely delivery are essential aspects of customer service, and I hope this issue can be resolved efficiently.

Thank you for your attention to this matter. I