"Horrible experience "

Horrible customer service

"Iceland camper van rent for 15 days"

Generally, we have quite positive experience with Happy Campers even though we had some issues with our camper van during our 15 days rent. But they helped us every time, their people are also kind and helpful and they even compensated us for some of the troubles we had. We will gladly use them again.

"We had a tent so not a campervan"

We had a tent so not a campervan. We arrived and it looked like a garbage field.
We did not want to make food, shower, go to the toilet. Very dirty. It was very uncomfortable staying there so luckely we left.

"Faulty equipment and poor customer support"

I had an extremely disappointing experience with Happy Campers that I feel compelled to warn other potential renters about. What was supposed to be an exciting adventure turned into a series of frustrations and unexpected expenses.

Delayed Pickup:
Our rental began on a bad note with a delayed pickup. Despite the booking confirmation email stating an 8:00 AM pickup from our accommodation in Keflavik, the van didn’t arrive until after 8:30 AM. The Happy Campers support team stated that we should have seen the 8:15 pickup time stated on the website, although this conflicts with the email confirmation we received. This delay caused us to miss our activity reservation.

Hygiene and Faulty Equipment:
The condition of the camper van was appalling. Upon pickup, the interior was dirty with noticeable dirt and hair. We had to extensively clean the cooking tools and utensils before use, and several advertised items were missing altogether. The provided sheets were stained, and all the zippers were broken, which compromised cleanliness and comfort. Sharp metal was protruding from the corner of a bench, which damaged multiple pairs of our outdoor pants and posed a serious safety hazard.

Shortly after starting our journey, the cooking pan broke off its handle, rendering it unusable. Despite reaching out via the chat function on the provided tablet, support was unhelpful in locating a replacement store. We were unable to cook meals for a few days until we could find an open store to purchase a replacement pan ourselves, adding unnecessary stress to our trip. We were told reimbursement would be possible with a receipt although we have not received this yet.

Tablet Malfunction and Navigation Errors:
The tablet provided as part of the rental package was more of a hindrance than a help. It frequently disconnected from WiFi, and halfway through our trip, the navigation function ceased to operate altogether. In attempts to visit Happy Campers’ suggested waterfalls, the tablet directed us onto unsafe private roads on two occasions, resulting in our camper getting stuck for hours and requiring emergency roadside assistance which cost us $821. This would not have happened if the tablet had provided reliable directions.

The Happy Campers support team responded to this concern by saying that the tablet GPS is known to be faulty. If we had known that the service was unreliable then we would have happily used Google Maps on our own devices to navigate more efficiently.

Overall, these issues severely impacted our travel experience. We spent over $1000+ USD and several hours of our vacation time due to the faulty equipment that was provided with our rental. I reached out to customer support after our trip and was disappointed and shocked to hear that they seemed to blame us for most of the issues we experienced during our rental.
Considering the magnitude of these issues, I requested reimbursement for some of the expenses incurred due to their faulty service and equipment. However, the resolution process has been slow and unresponsive.

I cannot recommend Happy Campers to anyone. Their lack of cleanliness, faulty equipment, and unhelpful support made what should have been a memorable trip into a series of headaches and financial losses. Save yourself the trouble and choose a different rental company.

"Helpful Youtube videos"

I booked with Happy Campers because of their helpful Youtube videos showing us what to expect from the get go. We loved the freebies section. A couple issue with the kit provided to us, but it was probably our fault for not checking properly before we left and being a bit jet lagged. All and all a good experience as this was our first time "camping" and in a foreign country.

"If piece of mind and service mean something to you."

I'm sad that it's taken me so long to write this. From the second that we made a reservation the customer service has been amazing, there will always be bumps and bruises with any trip but whenever we came up to one Benjamin was there to walk me through my own blunders. Like any 5 star review I can praise with all of the fluff, but people want the dirt. The only problems that we had were just a few system issues like on landing we had no idea how to get the transfer to the company, so we texted them, but they didn't open till 8am and it was 7am. We were expecting a person to be standing with a sign with our name on it but after walking around for hours we finally made contact with them as we were just about to pay a cab to drive us over. We were with a lot of others trying to figure out the same problem. A bus showed up and took us all to the company. That should be an easy system fix. We were there in Oct. and got hit by an unseasonable winter storm that had us trapped in the north with summer tires. We contacted the company with their in-van tablet, and they sent out a guy to pull us out of the snow and took us to his shop to switch our tires to winter tires without charging us we were on our way, and we finished our vacation without any other problems. If piece of mind and great service mean something to you then this is the company for you, Happy Travels...

"The vehicle was unroadworthy"

The vehicle was unroadworthy, bad headlights, needed a wheel alignment. Wouldn't start in the cold and wet had to take it to a mechanic even they didn't like dealing with lucky rentals. The linen was stained pillows had blood on them were bought new ones. External lights didn't work, wiper blades were worn out we had to replace. The heater sparked and stopped working, we had to replace. There was no offer of compensation for our wasted time at the mechanics or the inconvenience incurred with unsatisfactory components in the vehicle. The vehicle obviously had not been serviced I think we did the audit of required repairs and unsatisfactory inclusions for this vehicle. Won't be recommending Lucky Rentals or Happy Campers to anyone.

"Such a great experience with them in…"

Such a great experience with them in Iceland! From the punctuality, the professionalism and charisma of the staff, to the condition of the camper van… so well designed and really prepares for a road trip :)
We took the Happy 2/3 pax for me, my partner and our 3-years-old and we really made the most of it.

Benjamin (staff) was super friendly, funny and helpful both at pick up and drop off. Definitely recommend!

"Worst company ever"

Worst company ever. Campervans are not in a good condition, even dangerous to drive. We had a breakdown on a bank holiday, they don't pick up the phone on bank holidays. We were stuck with no van for two days, we only claimed one dinner and one brunch for the two days and they only wanted to pay one of them (the cheapest, of course). They gave us another campervan, wheels needed to be replaced, dangerous driving. They are crooked. Don't rent with them if you want a safe and nice trip.

"Very helpful on the phone"

Very helpful on the phone, thanks Chris.. Booked an inspection for my old T25 and quite excited about having a good usable van again...