"A really great service received by Jeep…"

A really great service received by Jeep unity automotive, took my Jeep in for a fault which was rectified along with some outstanding recalls that i was unaware of. Also a very nice modern courtesy car for a great price per day, I will definitely be returning.

"Bought a Ford Kuga with automatic…"

Bought a Ford Kuga with automatic transmission in. Transmission burst before 1 year an less than 8000 miles , During service it revealed that it had same problem previously. It was very costly repair. Customer should be informed clearly about car's condition. Seems they intended to get rid of car by selling it in dishonest way.

"Stuart has superb knowledge of the…"

Stuart has superb knowledge of the industry with his experience very evident as soon as we engaged in conversation.
EV technology is very new to myself and my spouse but he was able to explain all of the most salient features very clearly as well as describe to us what to anticipate as unfamiliar on the test drive ahead of us.
After a very successful test drive experience on our return to the garage I was delighted that Stuart had taken on board the items of specification of most interest to us & was able to quickly identify a vehicle that ticked all of our boxes.
I wouldn’t hesitate to recommend friends and family to contact Stuart as I know he would provide them with outstanding guidance and customer service in their search for a vehicle most suited to their needs.

"I bought my Fiat 500e from Unity…"

I bought my Fiat 500e from Unity Automotive in Leicester, happy with the car. The service from Unity was OK then very poor, they delivered the car, good price. I asked specifically if I could control the car's systems by an app - they said 'yes' - so I bought the car, happy in the knowledge that I could put on the heating when I was at work or on a frosty morning in advance of getting in the car. Tom at Unity has been particularity poor, not effective in dealing with the fact that my car does not seem to be able to use the app, and refuses to phone me, even when he 'will get back in touch tomorrow'. I have now phoned him several times, the person taking the call says 'he'll phone you back straight away'. He has never phoned me back! I bought a car which now does not live up to what I expected and Unity are useless. They should be better, it would not take much just to communicate, even if they have sold me a pup!

"Unity Automotive Oxford Abarth great…"

Unity Automotive Oxford Abarth great Sales Team in Ali and Joe. many thanks guys the Abarth 695 MTA was pristine when delivered and after Three weeks it is such a Brilliant Car you went the Extra mile in Sourcing the new car for me.

"Outstanding customer service from Freddie at Unity Leicester!"

Freddie at Unity Leicester could not have been more helpful! From first visiting the showroom to collecting the Abarth 695 Turismo was just a week. He kept us informed of the progress of our purchase at every stage & was not pushy at all. Thank you Freddie, great car & outstanding customer service!

"James when helpfull I made the booking…"

James when helpfull I made the booking and I also received a curtesy call the day before my car was booked in. Very Happy with the service I received and my car was ready in a hour and a half. A full inspection was done and it was also washed for me. I am happy with the service I received

"Rejected car"

We bought a Fiat 500E online after receiving a video from the Oxford Fiat main dealership showing a lovely condition, low mileage car.

We collected this vehicle from the forecourt of the showroom, even though it was raining heavily. We had the car cleaned when we got home & noticed damage. We sent them a video of the damaged areas that we could see, which they said they had been unaware of.

We took the car to our local insurance approved Fiat main dealership bodyshop, on their advice, who advised that there was damage that had been badly repaired. They quoted a repair bill which was not far off £2k. We do not understand why the problems with this car were not noticed by a Fiat main dealership before it was sold to us.

Throughout this whole process, it has been nigh on impossible to speak to the person who sold this car to us. We are busy people, but our calls have been ignored on multiple occasions. We had to send multiple emails.

After speaking to Citizens Advice we eventually asked for a refund, as according to the Consumer Rights Act 2015 the car we received should have been as described and should have been of satisfactory quality. We were able to meet the criteria for the 'short term right to reject', which is 30 days.

We took a day off work so that the car could be collected by them. We were refunded our deposit before collection. The car was part financed, and the dealership had advised us that the finance was cancelled. This was not the case, the direct debit was still due to be taken from our bank account.

We are back to square one with no car. We had asked for reasonable costs to be reimbursed to us and the Director of Unity Automotive has covered £100 of the costs we have incurred due to their selling us a damaged repaired car that needed further repair. This does not cover all our costs, nor our inconvenience and stress, but we wish to move on. We have also had no choice but to rent a car for two weeks with the hope we can source another car in that time, more expense :( The finance agreement was finally cancelled.

"Thank you"

I want to say a huge thank you to the service team at Balsall Common. I bought an 9 year old XV from another dealer & it had a number of faults, but the team at Unity have rectified them all quickly & affordably. Thank you for your great customer service.

"Excellent "

Stuart Wood. Fantastic Sales and his colleagues were equally helpful when he was away. We wouldn't hesitate to use this dealership in the future even though we are over 100 miles away. Thank you!