"Amazing customer service"

Amazing customer service. Lee has been amazing for all this time dealing with my case, fantastic communication via email and by phone! The process of the claim has been explained very well and he definitely show care for my case. Lee you are fantastic and thank you ones again for all your help!

"Claim"

What a excellent company would definitely recommend just wanted to say a big thank you to davynia Megan and Georgia for all your hard work what a excellent team thanks so much samantha

"It was a long drawn out process but got…"

It was a long drawn out process but got there in the end 'and got a satisfactory ending

"Competent, Friendly, Supportive and Compassionate staff who successfully dealt with our Social Housing problem"

After struggling to get a response from the Social Housing landlord regarding outstanding repairs and other complaints (during which time I'd separated from my partner and moved out of the house), my ex finally had enough and responded to a cold-caller to start legal proceedings against them.
She was put in touch with John and others at Driscoll Kingston who took the time to speak to me as well as my ex regarding the problems. They organised a surveyor who noted every repair that was outstanding and then John got to work on the legal stuff.
I found their staff very friendly, compassionate and highly competent, and eventually the landlord was forced to complete all the repairs.
John was even able to get a settlement from them, so even though the most important part was sorted and my ex was happy that the work was finally completed, the extra cash compensation was a very welcome bonus as this ordeal was finally put to rest.
The standard fees, based on a set price for no-win-no-fee insurance at £666.40 plus a success fee of 33% of the full settlement figure, can work out quite steep depending on how much they are able to secure for you, though, because of our situation and the low initial offer, John very kindly waived the success fee. Even though John was able to negotiate a more generous settlement figure he still honoured his offer to waive the fee which means my ex will receive a significant payout.
This process took a long time, even so, I can't think of anything at all during the whole thing that would portray John or their other staff in a bad light.

The only thing that's left is to say a heartfelt Thank You to all the staff at Driscoll Kingston who worked on her claim.

"Satisfaction guaranteed"

Satisfaction guaranteed no fuss service always helpful and there for the clients

"great people to work with"

great people to work with, always kept in touch.
i am very happy you got jobs done quicker than i could of done myself. i am now getting the jobs completed very slowly.
i would recommend you to anybody with housing problems welldone keep up the good work for everybody

"Without your help I do not think the work would have been carried out by PCH correctly within a certain time limit"

Mainly because I am not used to complaining until I have to. I am more than pleased with the help and support you have given including the compensation provided.

"This company and there staff have been…"

This company and there staff have been absolutely excellent service they have been working for us for 2 years and we got a great outcome thank you to all the staff for there hard work and keeping us updated with everything.

"Very Easy to Talk To"

Staff made the whole
process incredibly smooth, very easy to talk to, and we got what we wanted.

"Amazing service"

I reported a leak in one bedroom in November 2021 to the local authority. The leak was coming from the roof into the light socket and dripping continuously.

The local council didn't respond as an emergency and my chases to them continuously failed

The ceiling plaster was now damaged and flaking onto the bedroom floor and the bed itself

So I took the matter into my own hands and saught legal advice from Driscoll.

Fast forward to now Driscoll have managed my case for the period and have been ever so supportive. They have understood the needs of the ongoing issues I have faced. Damages to my property and my belongings. The distress caused to my family. They are emotionally supportive and never failed to keep me updated on my case whenever I've had to find out something. They never left me waiting for replies be it by emails or phone calls

The team are very professional and have been amazing throughout a very tough time and house move for me