"Great customer service!"

Would buy from starfire direct again!

"Couldn't be happier"

We'd seen fireglass in a friend's fireplace and found it very nice to look at as well as a conversation piece. We learned more about it, priced it at various places, and decided to proceed and to use Starfire Direct. Ordered some samples of colors, put together an order online, and then called to verify that we had ordered the proper tubing and quantity. Starfire people were very helpful. We thought we were going to need a longer hose from the gas pipe to the burner but the hose that came with the burner turned out to be long enough and Starfire made it easy to return the extra hose with no hassle. We get lots of compliments. We have put a Mickey Mouse gnome on top of the glass and that makes the fireplace even more interesting since there is really hardly ever a fire in the fireplace.

"Great service."

I would order from here again. Fast delivery and quality product.

"Wonderful customer service, stunning fireplace!"

I saw some fireglass at an outdoor furniture store. When I inquired to purchase some, the owner of the shop was rude and unhelpful. I came home, went online, found these guys--with a great selection of colors, they make it very easy to mix and match. And at 40% less than the price quoted from the store. Have recommended them to 3 neighbors who admired our fireplace. Thanks again...Ann & Richard

"Very helpful and friendly customer service."

I am not used to dealing with companies that have such great customer service reps. Kim Woody from Starfire helped me get the information I needed to custom design and build a great firepit. She was very responsive, very knowledgeable and was a tremendous help by even offering cost-effective solutions. Ya'll have a customer for life.

"Outstanding product and delivered as advertised."

Same as above, with the addition of "It was a lot more expensive than I anticipated."

"The Customer Support was outstanding! I would do business with Starfire Direct again in a heartbeat!"

My experience with Starfire Direct was outstanding. I purchased two fire pots and couldn't be happier with the product. The customer service gal I dealt with was so helpful and friendly. When friends and neighbors ask about the pots I always tell them about Starfire Direct and what a great experience I had with them!

"Exceeded my expectations."

We purchase a fire pit, and it's unbelievable

Would highly recommend Surefire Direct.

"Great service and products!"

I found this company thru google after comparing their prices to many other sites. I was very happy with the product and service. They treated me as a friend. I'll buy from them again.

"We love our fire pit from Starfire Direct!"

When we set out to purchase a gas fire pit, it was very confusing as to what parts and pieces we needed to purchase, Starfire Direct made it easy. They explained the different models and we placed an order. Then we changed our mind - thankfully just overnight - and called back to change our order. It was great that we had an assigned person who had handled our original order and then our subsequent change. She was always friendly and always helpful. They kept us apprised of when it would ship and followed up. A very good experience!