"Damaged my favourite pants and no replies "

My hotel in Taipei recommended Laundry Town to me for laundry services. All seems well from booking to pick up and return as the process was very straightforward and easy.

However, I later realised that one of my pants was damaged - the tip of the drawstring of my favourite joggers were ripped off with pieces of cotton just hanging out.

I am surprised that it was just folded and returned to me without any heads up. And they just blue ticked me when I reached out on WhatsApp.

I believe there are a lot of cheaper alternatives for laundry services in Taipei. Find one which you can find Google Reviews on. Avoid laundry town.

"Excellent but be clear with pricing"

Used the KL branch around 4 times now and the collection and drop off has been good. The laundry is well packaged on return and smells
Fresh. The only negative comment I have is the extra charges. I’ve had several random charges on my card of approx 6MYR that should be explained as I always book well above the kg weight of my laundry.

"Exceptional service and cheap"

I was hesitant at first because I have never used this sort of service before. I tried for a couple of hours looking in Beijing for coin laundry and other physical laundry stores, they all charge by item count.

I took the plunge and decided to give laundry town a go. They picked up the items from the hotel (I left them with the concierge) and returned them the next day (I paid for their next day service). I did get nervous when the concierge said there were no items left for me. As it turns out the concierge did not label my item clearly for me to pick up so it sat in the corner for a few hours while I kept checking with them.

We had about 8.5kg of washing, we ended up saving lots of money. The hotel laundry pricing is not worth it.

Not sure why there are negative reviews, their service and pricing is great. We are going to Tokyo next year, will use them again.

"Fabulous!!"

Fabulous!!

Clothes arrived smelling fresh, folded and clean. Pick up & drop off from the hotel was incredibly easy and efficient the day before leaving. Highly recommend, also great customer service THANK YOU!

"Great laundry service"

I read some of the negative reviews and feel the need to (legitimately) tip the scales.
I used Laundry Town in Taipei. It was straightforward, my enquiries were answered promptly and coherently.
My laundry was cleaned superbly and returned ahead of schedule
I will use the service again without hesitation and heartily recommend.

"Irresponsible, defensive, unhelpful "

Have been using their services for a while - when things go fine they generally provide standard service as every other company would, but when things go wrong they become a huge pain to deal with. Therefore would NOT recommend using them.

In particular 3 reasons why they are a pain, after the experience of them losing my clothes after a wash:

1. Extremely avoidant + slow response - took 2+ business days to reply to my initial messages (and I had to chase through multiple channels to push for a response), and afterwards they still replied slowly and I had to follow up multiple times with long messages for them to revert with a brief response (I sometimes message after work in evening times so didn't expect instant reaction at all, have given enough buffer time for them to respond the next day / afternoon). Have also stressed everytime that I am only staying in Taipei for a few days with limited time to resolve the issue, and it almost seems like they were just avoiding reply and trying to wait it out until I leave
2. Unhelpful + non-cooperative - I have tried and proposed multiple ways to search for my missing clothes (e.g., checking with delivery and laundromat), but LaundryTown behaves passively (only waited for other customers to report if my clothes mixed into their laundry), even my hotel has been more helpful to check security footage and search through all possible areas. I have also been quite compromising when resorting to ask for compensation (e.g., only cheaper brand replacements so that I at least have something to wear, flexible in amount / format of compensation such as laundry credits), but they dismissed everything and refused to help with my situation in any way at all
3. Irresponsible + defensive attitude - regardless of what I said (e.g., trying to understand the situation, solving the problem, asking for compensation), they always respond briefly along the lines of "we simply cannot take liability", refused to admit any fault and did not appear to be even remotely apologetic, ultimately just ignorant of any losses and just pushing the blame back to my end (also quite consistent with the attitude they displayed when responding to other customers' negative reviews)

I was sharing this to the hotels I stayed at so they can warn their other customers, and they actually provided alternative laundry shops (both chain / mom-and-pop shops) that are way more responsible and polite to deal with. Would suggest anyone with laundry service need to also seek your hotel's guidance (also happy to share recommendations privately), don't go to LaundryTown just because they're the first ad to show up on Google.

"Used in KL- excellent service"

Used in KL- excellent service, very efficient. Informed me via WhatsApp of pick up and drop off and amazing value for money.

"Timely service"

Laundry was picked up and returned on time in Shanghai! We stayed at the Renaissance Yu Garden and had a whole bunch of laundry. Saved a great deal from having to do laundry at the hotel!

"Extremely poor service"

Extremely poor service lost my clothing as communication was non-existent after receiving confirmation of order. Tried several times to contact throughout the day to no avail. They finally returned my messages the day I'm due to fly out, so now without my clothing.
Do Not Use this service.

"DO NOT USE THIS COMPANY!!"

DO NOT USE THIS COMPANY!!

Had a horrible experience whereby they claimed to have dropped my laundry back at the hotel but provided no information (when, to who, a photo of how it was packaged, etc) and then complained when I was calling after hours.

Now I have lost over $500 worth of clothing thanks to their horrific service when all they had to do was provide some basic communication. Horrible company to deal with. Just don't use them!